![HCL TECHNOLOGIES ROMANIA SRL](https://content.ejobs.ro/img/logos/3/333144.png)
Technical Support with French
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Candidatul Ideal
- Fluency in English and French
- At least 6 months working in supporting electro-mechanical devices
- Skill and competency at providing professional phone support.
- Experienced at troubleshooting known/unknown technical queries
- You have experience implementing certain strategies
- You have strong analytical skills and an aptitude for decision-making
- You show resilience when faced with challenges
- You believe in continuous learning and growth
- You possess a strong work ethic
- You're able to connect with new and existing team members quickly
- You enjoy collaborating with colleagues across the globe
- You enjoy learning new skills and applying them
- You are passionate about innovation
- You want to make an impact
Descrierea jobului
Responsibilities:
- Receive direct client contacts (e.g., via phone, video chat, web portal, email or any tool prescribed by the client), triage, and provide remote client assistance to solve the issue directly if possible
- Talk to client and understand client problem, through any means of technology provided
- Use all available tools, Knowledge bases or any other resource available to resolve client-reported problems
- Redirect calls to field engineering support if a field support visit is required
- Escalate to next level of problem resolution process through the required tool/resource as required by process
- Provide part prediction and/or working/troubleshooting directions for the field engineering team
Descrierea companiei
We bring together the best of technology and our people to supercharge progress.
HCLTech is a global technology company, home to 221,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Our purpose is to bring together the best of technology and our people to supercharge progress. We’re supercharging progress for everyone, everywhere – our clients, partners and their stakeholders, our people, communities, and the planet.
Part of the HCL group, HCLTech was listed on the stock exchanges in India at the turn of the millennium in December 1999. Since our inception, we have pioneered several industry mainstays and established leadership positions in all our chosen segments.
As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
We recognize the impact that a business like ours can deliver in elevating communities globally, and we continue to improve our efforts and take decisive actions that benefit the communities in which we work and live. Through the HCL Foundation, the CSR arm of HCLTech, we have invested more than $130 million in social development efforts serving communities throughout India across education, health, water, sanitation and hygiene, skill development and livelihoods, environment, and disaster risk reduction, response and management.
We’re powered by our people – a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Consolidated revenues as of 12 months ending September 2023 totaled $12.9 billion
We have been named a Global Top Employer for 2023 and certified as a Top Employer in 25 countries by the Top Employers Institute across three regions, Asia Pacific, North America and Europe, for consistency in people practices across the globe. Of the 25 countries, HCLTech is ranked number one in 18 countries, including Romania. These accolades demonstrate our commitment to fostering a work environment with an innovative and a progressive work culture. To learn how we can supercharge progress for you, visit hcltech.com
Why Join Us
In 1976, there were only 250 computers in India. It was then that Shiv Nadar, the founder of HCL, led a team of eight young people who passionately believed in the power of information technology. From that vision, grew a global enterprise that redefined the Indian IT industry.
Today, HCLTech (which spun off as a separate unit in 1991) is one of the leading IT service providers worldwide, with a revenue of $12.8 billion. But while we may be a globally recognized leader in the tech and IT industry, we’ve never forgotten the start-up mindset that got us here.
We’ve always approached our work with an idea-first attitude because every one of our accomplishments—no matter how big or small—can be traced back to an idea’s single spark.
It’s that spark—that inner drive—that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process.
At HCLTech, you’ll supercharge your potential. You’ll find your career. And you’ll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
We offer: - career opportunities on your terms - enriching job experiences - an employment that you can trust in - a diverse, international culture that values your whole self
We have been named as Global Top Employer for 2023 and certified as a Top Employer in 25 countries across three regions by the Top Employers Institute for consistency in people practices across the globe.
We have been recognized as a top employer in Australia, Brazil, Bulgaria, Canada, Costa Rica, Finland, France, Germany, Guatemala, India, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Philippines, Poland, Portugal, Romania, Singapore, South Africa, Sweden, United Kingdom and the United States. Of these 25 countries, we are ranked number one in 18 countries.
HCLTech has also received top honors in the key 3 geographies of its operations - Top Employer Europe 2023, Top Employer Asia Pacific 2023 and Top Employer North America 2023.
These accolades demonstrate our commitment to fostering a work environment with an innovative and a progressive work culture.
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https://www.youtube.com/user/HCLTechtube