Technical Support with Italian - Iasi office - hybrid

• Fluency in English and Italian (C1/C2)
• At least 6 months working in supporting electro-mechanical devices
• Skill and competency ︌︌︅︌︄︊︇︉​︊︂️︋​︁︁︎︍​︈︇︍︇​︂︎︎︄︄︋︆️︈︆︀︃at providing professional phone support.
• Experienced at troubleshooting known/unknown technical queriesDesired Qualifications:You have experience implementing certain strategies
• You have strong analytical skills and an aptitude for decision-making
• You show resilience when faced with challenges
• You believe in continuous learning and growth
• You possess a strong work ethic
• You're able to connect with new and existing team members quickly
• You enjoy collaborating with colleagues across the globe
• You enjoy learning new skills and applying them
• You are passionate about innovation
• You want to make an impact

• Receive direct client contacts (e.g., via phone, video chat, web portal, email or any tool prescribed by the client), triage, and provide remote client assistance to solve the issue directly if possible
• Talk to client and understand client problem, through any means of technology provided
• Use all available tools, Knowledge bases or any other resource available to resolve client-reported problems
• Redirect calls to field engineering support if a field support visit is required
• Escalate to next level of problem resolution process through the required tool/resource as required by process
• Provide part prediction and/or working/troubleshooting directions for the field engineering team

We bring together the best of technology and our people to supercharge progress.

HCLTech is a global technology company, home to 219,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Our purpose is to bring together the best of technology and our people to supercharge progress. We’re supercharging progress for everyone, everywhere – our clients, partners and their stakeholders, our people, communities, and the planet.

Part of the HCL group, HCLTech was listed on the stock exchanges in India at the turn of the millennium in December 1999. Since our inception, we have pioneered several industry mainstays and established leadership positions in all our chosen segments.

As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

We recognize the impact that a business like ours can deliver in elevating communities globally, and we continue to improve our efforts and take decisive actions that benefit the communities in which we work and live. Through the HCL Foundation, the CSR arm of HCLTech, we have invested more than $130 million in social development efforts serving communities throughout India across education, health, water, sanitation and hygiene, skill development and livelihoods, environment, and disaster risk reduction, response and management.

We’re powered by our people – a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Consolidated revenues as of 12 months ending June 2024 totaled $13.4 billion.

We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America. Out of the 26 countries, HCLTech is ranked number one in 15 countries, including Romania.

These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. To learn how we can supercharge progress for you, visit https://www.hcltech.com/en-ro/careers