Remote - Customer Support with Dutch

Proficiency in Dutch language
At least medium proficiency in English
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool, and level-headed attitude in every situation
Excellent self-organizing skills
A pro-active approach and willingness to work on own initiative
Ability to work under pressure, to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)

Customer support associate provides information about basic account creation, placing an order, as well as information about products and total ︁︀​︈︈​︈︈​︁︈︄order costs, all while advising and promoting brands in every interaction.
Resolves problems including clarifying the customer's complaint (late deliveries, order cancellations, missing or damaged/defective items, payment issues, product specific queries and customer care related questions); determining the cause of the problem; selecting and explaining the best solution to solve the problem within policies. Providing product recommendation and beauty advise to consumers.
Communicates and collaborate with peers, management and suppliers to achieve the desired outcome
Process consumer orders, providing information to enable cross selling and upselling of products
Provide reports, resolve technical queries and undertake associated administrative activities
Highlight opportunities to improve processes and the consumer experience and communicate regularly with colleagues
Maintain and update product related information, marketing, promotional events, pricing, etc, where applicable
Liaise with various internal teams to ensure knowledge is maintained and current on brands, products, marketing, promotional events and pricing
Provide a “High-Touch” consumer service to our customers
Follows and implements changes in procedures and work instructions received by management.
Reporting the most common issues to Team Manager or Team Leads
Performs other duties as assigned by the management team in compliance with the qualification and job requirements
Handle changes in polices and work instructions received by management during training and work

Benefits:

Paid professional technical training
Monthly performance-based bonuses
30 RON/day meal tickets
Private medical insurance
Various discounts for restaurants, travelling etc.
A well-defined career path with many opportunities to grow in different directions
Exposure to a multicultural and multilingual environment.