Reservations Executive - Spanish,Italian, French or German

• You’ll need to be able to communicate effectively with people at all levels over a variety of channels
• Previous experience in tourism or customer care will be considered as a valuable asset
• Fluency in English is required. Speaking other European languages (especially French, Italian, German & Spanish) is highly desirable (additional payments available)
• Customer first approach
• Flexibility in terms of working hours, changes and challenges
• Team player
• Strong focus on getting the job done
• Determination to get things right first time every time

• Through constant open communication build strong and trusting relationships with our suppliers, understand their business and achieve ‘win’ situations for the customer and our business
• Co-ordinate our Internal departments to resolve queries and any other discrepancies
• Ensure that all internal policies and procedures are respected
• Action all booking requests, cancellations and amendments quickly, efficiently and accurately, input confirmations and update relevant systems.
• Prioritise workloads to ensure that critical deadlines are achieved
• Monitor booking situation of services and highlight to management any potential issues
• Negotiate the lowest possible rates with suppliers to ensure profitability
• Where customer preferences can’t be obtained, seek to find suitable alternatives
• Build strong product and destination knowledge

• Competitive salaries which reflect the importance of these roles and your experience. Salaries are reviewed and discussed regularly and can increase significantly according to experience
• Excellent onboarding and career development opportunities
• A genuine commitment to recognise your achievements
• Hard work deserves a break, so we offer 21 days annual leave each year plus all public holidays. Bonus days are offered according to experience
• First class office environment which is a safe, comfortable, stimulating and fun place to be
• Medical cover (Medlife Classic or equivalent)
• We want you to eat well, so we offer you a meal voucher for 20 RON each day that you work
• Opportunities to travel at discounted prices
• Flexible work life balance through home/remote working options

“People don’t take trips – trips take people” …

… and we’re in the business of planning and organising trips all over the globe for almost half a million travellers each year.

Our major client is G2 Travel Limited, a wholesale tour operator based in Hong Kong. Through a network of offices spanning Asia, the Middle East, Europe and North America, they consistently deliver on promises to make holiday dreams come true.

Our team in Bucharest is a highly experienced team of professionals who work every day to support the needs of the G2 business. Fifteen different departments provide a wide range of stimulating and rewarding career opportunities.

We’re not a corporation and don’t behave like one – results are achieved through collaboration and teamwork – a place where everyone gets noticed.

We believe that work should be enjoyable, stimulating and fun!