Customer Experience Specialist, German Speaker (f/m/x)

Your Skills:
•Language Proficiency: Strong written and spoken German.
•Communication Excellence: Friendly, professional, and customer-focused.
•Adaptability: Thrive in repetitive environments with a methodical approach.
•Experience: Background in customer service sectors.

Bonus Points For:
•Telesales or Collections Experience: Previous roles in these areas are a plus.
•Educational Background: Bachelor’s degree preferred.
•Automotive Passion: An interest in the automotive industry.

Your Role:
•Customer Engagement: Deliver proactive service (95% outbound) and coordinate branch visits.
•Problem Solving: Identify needs, clarify issues, and ︁︀​︂︃︃​︉︉​︁︂︈provide effective solutions.
•Customer Delight: Go beyond expectations to enhance customer experiences.

What We Offer:
•Flexible Work Environment: Enjoy a hybrid model with alternating weeks in the office and at home.
•Prime Location: Our office is conveniently located near Pipera metro station.
•Dynamic Team Culture: Experience a supportive atmosphere with regular team events.
•Comprehensive Benefits: Private health insurance through Medicover.
•Inclusive Workplace: Thrive in a diverse and respectful environment.
•Growth Opportunities: Focus on personal and professional development.

AUTO1 Group is Europe's leading digital automotive platform. As a dynamic tech company, we are revolutionizing the automotive industry with our brands wirkaufendeinauto.de, AUTO1.com, and Autohero. Our strong team of 6.000 people is dedicated to making Europe-wide car trading and transport as fast and stress-free as possible for our customers. Join us, in building the best way to buy and sell cars online.

At AUTO1 Group we live an open culture, believe in direct communication, and value diversity. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or any other non-merit factor.