Customer Service Analyst

Sprint Textile Decorations is searching for a new colleague in Customer Service Department. This new colleague will have both customer service and marketing responsibilities.

REQUIREMENTS:

• Bachelor's degree;
• Experience in Customer Service preferred, but beginners are accepted too;
• Experience and marketing Knowledge are an advantage;
• Advanced English and German language;
• Good analytical and problem solving skills;
• Organization/Time management skills;
• Excellent communication skills (email, phone);
• Good knowledge of MS Office (Excel mainly);
• Proactive person.

Orientation towards team work but also the ability to work individually, under minimal supervision.

RESPONSIBILITIES:

• Maintain relationships with customers (phone, email);
• Complete database of customers with complete identification data, contacts, telephone, e-mail;
• Process ︁︈​︂︁︈​︉︉​︈︀orders and requests for offers;
• Communicate and facilitate the distribution of relevant information in all company departments;
• Generate, process and complete specific reports;
• Interact by phone / e-mail with clients for identifying problems and finding appropriate solutions;
• Prepares bills and give it at Accounting Department;
• Transmit direct information about : complaints and / or claims of any nature on the relationship between customer and organization (non-receipt of goods ordered, receiving partial or wrong, change of address, non-receipt of invoices, payments double or incorrect, returns / Returns / referral back, product and services quality, inquiries and suggestions from customers, etc.);
• Have contact with companies, specifically in the printing/decoration industry.

From concept to completion, sPrint Textile Decorations is committed to deliver quality through all its services and finished products, from one print requirement to large runs, for both promotional and commercial purposes.

In- house DTP graphic designers assure a fast and high reliable artwork service.

With our own production facility the very best technologies for silk screen, screen transfer, embroidery, direct to garment, digital transfer, and other added value services like packaging, relabeling and testing center we are able to apply decorations and prints on a wide range of products and surfaces.