Customer Relationship Manager with German

What we're looking for

•Great written and verbal communications skills in both English and German
•Previous experience in a role that deals with sales and/or customers
•Strong stakeholder management and interpersonal skills
•An ability to influence people at all levels to get what you need for your customers
•A passion for customer experience
•Adaptable to ever changing customer needs
•A role model of Colt’s values
•Good presentation skills
•Knowledge/experience of ERP or CRM tools: Oracle, Salesforce, Hubspot, etc.

It would be preferable:

•Experience in managing small teams or projects.
•Understanding of networking technologies and products.
•Previous experience in the telecommunications industry.

Why we need this role As a Customer Relationship Manager you'll be the glue between our German Speaking customers and ︁︈​︁︈︈​︂︂︇​︁︉︂our business, by providing invaluable support to sales colleagues with revenue generating activities.
Also you'll acting as a point of contact for customers post sale and during the life of their service with our business with a wide range of responsibilities, being at the heart of things, enjoying variety, building relationships, solving problems and getting stuff done.

What you will do

•Support sales to bring customers into our business and once onboarded, strive to make it effortless for them to do business with us.
•Work closely with other Colt teams to support the in-life experience of a portfolio of accounts.
•Build customer intimacy to understand their business requirements, acting as the conduit between the customers, the Sales team, and the wider Colt team.
•Deliver a professional level of customer experience through excellence in service, in line with changing business requirements.
•Understand customer requests and match to Colt’s product offering with sales and Sales Engineer support.
•Support transactional sales activities, contract renewals and sales projects for dedicated accounts.
•Coordinate pricing, quoting and ordering activities to make sure everything is done in a timely manner and with accuracy fast and accurate.
•Collaborate with other internal teams to create orders that are right-first time, helping customers to get the exact service they need.
•Receive and respond to emails from internal and external customers, ensuring efficient management of requests, coordinating with other internal teams to deliver a timely and accurate resolution.
•Proactive escalation and ownership where there is a risk of failure to deliver on the customer expectations, and where processes fail to deliver as expected.
•Proactively identify process gaps and system issues, carry out root cause analysis and work with Business Transformation team if required to avoid repetitive errors.
•Act as subject matter expert for specific products, tools and processes, be go-to person, providing support to less experienced team members.

Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location. The company supports diversity and inclusion in the workplace and has signed Diversity Charter.
In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.

Some benefit examples are:
•Relaxed dress code
•Two days annually to spend on volunteering opportunities
•39 hours working week and additional days off as per Colt own collective bargaining agreement
•Benefit package that includes life insurance, private health insurance and pension plan. In addition flexible benefits scheme
•Lunch vouchers or childcare vouchers
•Access to a virtual business school for on-going learning
•Business mentoring
•International environment with employees from more than 35 different nationalities

Colt Technology Services is a global digital infrastructure company which creates extraordinary connections to help businesses succeed. Powered by amazing people and like-minded partners, Colt is driven by its purpose: to put the power of the digital universe in the hands of its customers wherever, whenever and however they want.
Since 1992, Colt has set itself apart through its deep commitment to its customers, growing from its heritage in the City of London to more than 60 offices around the world. The powerful Colt IQ Network connects 222 cities and 32 countries with more than 1000 data centres, 51 Metropolitan Area Networks and over 31,000 buildings across Europe, Asia and North America’s largest business hubs. Privately owned, Colt is one of the most financially sound companies in the sector.