Senior Team Leader

• KPI analysis and improvement: analysis of key performance indicators, development and implementation of improvements.
• Team management: maintaining efficiency and identifying risks that may affect the quality of work. Development, providing feedback, 1:1.
• Managing work schedules: communication with the analytical department to ensure proper coverage, weekly schedule adjustments.
• Communication: high level of interaction with internal teams.
• Preparation of presentations: skills in creating presentations, delivering them.
• Organizing meetings: Conducting the necessary meetings to ensure clarity of processes and team efficiency.
• Financial reports: submission, tracking and control of working hours, salaries and bonuses.
• Mentoring: Providing guidance and support to newcomers.

We offer:

• Stable salary: competitive salary level.
• Convenient work schedule: five-day work week (5/2), from 9:00 to 18:00.
• Possibility of remote work
• Opportunities for development: professional growth in an international dynamic company with career prospects.

Simply Contact is a dynamic leader in the customer support and customer care industry, providing services to clients around the world.
International experience and recognition: we are proud of our achievements, such as the Gold Winner in the Best Crisis Management Approach nomination at the European Contact Centre & Customer Service Awards (ECCCSAs) - 2022 and the Silver Stevie Award for Contact Centre of the Year - 2023.
Strong team: over 550 talented professionals across 5 locations in Ukraine and Poland, united by shared values and a commitment to excellence.
Global clients: our client list includes global international companies in the fields of airlines, delivery, fintech, transportation, etc.