Technical Support Specialist with English

• Strong knowledge of MS Office programs and pronounced PC and IT affinity;
• Very good English (written & verbal);
• Knowledge of site plans/geoportals and handling complex programs similar to graphics programs would be a plus;
• Quick learner and very high willingness to learn;
• Analytical thinking and independent work;
• High customer and team orientation and reliability.

• Handling technical support cases through our system;
• Enter and maintain relevant data in the IT system;
• Support ︁︀​︂︃︃​︁︂︇​︁︂︈of planning FTTC/FTTH as copper or fiber optics jobs as well as planning of simple/copper jobs;
• Work in internal system to enter or maintain infrastructure information;
• Ensure timely completion of orders and monitor deadlines in the system;
• Compile the road safety documents with the help of geodata systems;
• Clarify property ownerships;
• Compose letters to municipalities and third party facilities with respect for given laws and prepare for mailing;
• Monitor deadlines and returns;
• Close cooperation with DTAG's PTIs; coordination/distribution of jobs.

CTDI is a full service, global engineering, repair and logistics Company providing best cost solutions to many of the world’s premier brands. We support the entire product life cycle, from original design input, pre-sales testing, local customization and configuration through to our field support activities that include technical assistance as well as product repair, replacement and refurbishment programs.