Remote - Customer Support with German - Voice Support

• Excellent listening and written/oral communication skills in German;
• Knowledge of and experience with measuring and improving customer satisfaction ︀︊︈︇︋︊︂︌​︂︆︄︅​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎︀︊︈︇︋︊︂︌​︂︆︄︅​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎and loyalty across broad functional areas and diverse geographies;
• A motivated and enthusiastic personality;
• Self-organized, planning and prioritization skills;
• Dependable, reliable and able to perform duties with minimum supervision;
• Ability to interact positively with peers and supervisors;
• Patience, empathy, and a unique ability to manage stress;
• Ability to work under pressure and adapt quickly to adverse situations;
• Technical aptitude and the ability to pick up new technology quickly;
• Familiarity with ticketing systems;
• Experience with policy work, or help resource project management;
• Able to follow guidelines and instructions;
• Ability to keep calm and clear-headed in critical situations;
• Ability to think outside the box;
• Ability to demonstrate confidence when imparting information or dealing with troubled callers.

• Respond promptly and professionally to customer inquiries and issues via phone.
• Assist customers with product setup, troubleshooting, and usage guidance if necessary.
• Process customer orders, returns, and exchanges.
• Track and update customers on the status of their orders.
• Stay informed about the latest drone models, software updates, and industry trends.
• Provide product recommendations based on customer needs and preferences.

• Answer inbound calls as well as written communication within guidelines established by the client and call center management;
• Ensure the delivery of a quality customer experience on each and every transaction;
• Perform outbound calls within guidelines established by the client and call center management;
• Ensure that all complaints are recognized, recorded, confirmed and solved effectively;
• Recognize and promote additional products and services to the customers, in line with their needs and requirements and as directed by Foundever’s Client;
• Supply high-quality service in accordance with given processes and procedures;
• Consistently utilize scripts, Knowledge Center tools and Hot News according to call center and client procedures;
• Ensure that adherence to required shift schedules is observed at all times; Attend all required campaign training (new program and updates);
• Take personal responsibility to understand and comply with all company and client security requirements and policies.

• Paid professional technical training
• Signing bonus
• Monthly performance-based bonuses
• 30 RON/day meal tickets
• Private medical insurance
• Discounts of to 40% at partners – electronics and telecommunications subscriptions
• Discounts on eyeglasses, PC protective lenses and other services
• Dentist discounts at partner clinics
• Access to the 7card by Gympass monthly subscription
• Special offer at partner banks
• A well-defined career path with many opportunities to grow in different directions
• Exposure to a multicultural and multilingual environment.

Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

At Foundever®, we make things simple. 

Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed. 

Create your best moments.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.