NOC Front-Office Engineer
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Candidatul Ideal
You graduated from a technical university (or have technical knowledge) and you like to put your passion and engineering knowledge to work in the service of your own objectives and those of your team.
You have either the experience or passion (or both…) for working with customers. You are sociable, you are a good listener and you like to communicate.
You are a motivated person. You can quickly understand the problem you are facing, and so you always manage to find solutions in time.
You are a curious person. You have the ability and desire to learn and work with new technologies.
You enjoy finding solutions even when you have to resort to creativity. You feel comfortable taking control of situations, when you feel the success of the team depends on it.
Last but not least, you are fluent in English :)
Descrierea jobului
You’ll provide technical support, either ︁︀︂︃︃︈︁︁︉︂by phone or e-mail. You will answer and record requests, regarding the functionality of the Internet, Data, Voice Service and also IT Service.
You will troubleshoot and efficiently solve ︁customer or network issues (routing, switching, VPN, VoIP, email, hosting, DNS, cloud, etc.).
You will open, update and close tickets accurately and in a timely fashion. You will ensure that all customer alarms are answered quickly and in accordance with the internal procedures, so you’ll be in permanent contact with our customers.
You will send the field teams and assist them remotely in the troubleshooting task they have to perform at the customers’ location or in the Backbone GTS network.
You will analyze the incidents and escalate any improvement requirements.
You will manage the faults in our national and regional network, following the procedures in force.
You and the whole team will be kept up to date with lots of technologies: our training program is an extended one!
You will work in shifts to cover the 24/7 schedule.
More about GTS
While your salary and incentive are the major component of your compensation, you also receive additional benefits like:
· Flexible benefits budget;
· Great opportunities for career development;
· Easily accessible location;
· Private health insurance for you and your family;
· Hybrid work;
· And many more.
Descrierea companiei
Who we are
GTS Telecom owned by Deutsche Telekom AG is one of the main infrastructure-based provider of telecommunications services in Romania and is positioned as a quality leader in the communications segment for medium and large companies. Our company is one of the founding members RoNIX (Romanian Network for Internet eXchange) and is certified ISO 9001, ISO 14001, OHSAS 18001 and ISO 27001.
GTS provides national and international transport solutions for data, voice, internet access, cloud services and collocation in our own data centers in Bucharest and Cluj. The company operates an extensive Ethernet and MPLS network built on a resilient fiber optic infrastructure. The company has approximately 150 employees and is based in Bucharest.
Our values
Our company values serve as a compass for our actions and describe how we behave in the marketplace. They provide standards at every level of our business and are the ethical foundation for everything we do at GTS.
We are committed to our customers
For us it is essential to understand our customers' needs and develop innovative solutions which help them become a better business
We do as we say we are going to do Trust is earned. We follow our words with actions so everyone knows they can depend on us.
Our people make the difference We are passionate and skilled. We have the courage to try new things, we dare. We work as a team to deliver services at the highest standards.
We are proud of GTS
- 19 Sept. 2024
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