IT Support with Spanish
Anunț verificat
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Candidatul Ideal
• Prior experience in voice support
• Any Graduate
• Hands ︄︎︀︂︍︍︃︊︂︆︄︄︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎on experience on FreshService
• Customer handling experience
Descrierea jobului
- Maintain the knowledge base and update it based on information acquired during the daily process.
- Experienced in Problem ︁︀︂︃︃︉︆︆︄and ︁︀︂︃︃︁︂︇︁︂︈Incident Management
- Support for all IT issues which includes infra issues , hardware issues and user issues
- Coordination with resolver groups to ensure that the issue is routed to the respective team and resolved
Our offer:
- Bonuses for your results;
- A friendly atmosphere and a multinational environment.
- Meal tickets (40 RON/Day);
- Wide range of development and training options (including soft skills and language courses)
- Medical coverage;
- BoOkster and Benefits Online for you to enjoy your hobbies.
Descrierea companiei
WNS Global Services is a recognized leader in business process outsourcing (BPO).
We deliver value to our customers by bringing operational excellence, deep industry and functional knowledge to critical business processes. Our customers comes from various industries, such us: travel, insurance, financial services, healthcare, manufacturing, distribution and retail.
We will welcome you in a global team and in a friendly work environment where you can professionally evolve. Looking forward meeting you!