IT Support Specialist (Work from Office)

• Fluent in English and Romanian languages is mandatory
• Min. 2 years’ experience in a similar role, ideally in an international environment
• Flexible, able to adapt to changing priorities
• Comfortable in a multi-cultural team environment
• This role requires Work From Office

• Should demonstrate good communication and interpersonal skills
• Must have sound troubleshooting knowledge of Operating systems (MS-Windows 10 & Mac ︁︀​︂︃︃​︇︅​︀Book)
• Should have sound knowledge of Email clients MS OutlookOffice 365Thunderbird
• Should have fair knowledge of computer/Laptops/Printers/Scanners/peripheral troubleshooting
• Should have fair knowledge of Anti-Virus Clients, Internet proxy, patch management etc.
• Ensure desktop support internal processes and procedures are adhered to
• Manage incidents/service requests assigned to them till resolution/execution
• Handle end user’s escalation effectively and involve DSS lead accordingly
• Route assign tickets to appropriate support group if necessary
• Identifying and escalating high priority, high severity issues
• Updating pending tickets with timely, precise and accurate updates
• Following up with end users, if necessary, for closure of pending tickets
• Following up with support groups, if necessary, for closure of pending tickets
• Creating and uploading knowledge article in knowledge Management
• Provide support to projects and ensure all assigned projects deliverables are completed as per schedule
• Provide support to power users locally and remotely and resolve all issues on high priority
• Participate in creation of SIPs

• Competitive salary package
• Career growth opportunities within an international developing team

IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domains.

Established in 1998, with 100% focus on customer experience, IGT employs more than 13,500 customer experience and technology specialists providing services to 75 marquee customers globally.

IGT’s global footprint includes 19 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA.

Currently IGT proudly serves 4 of the top 5 world’s biggest airlines, 15 leisure & hospitality leading players and 35 technology companies.

www.igtsolutions.com