Guest Relation Executive
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Candidatul Ideal
Descrierea jobului
Being the first point of call for guests arriving at the hotel.
Helping guests with parking and lugages.
Assist ︁︀︂︃︃︇︃︁︃︂guests with questions and recommend various inhouse and nearby attractions, activities, and eateries in the local area.
Assist guests with booking tickets and taxis.
Ensuring guests are satisfied with their room and stay according to the brand standards and tending to any requests or queries they may have.
Ensuring a list of regular guests is kept in place, and special packages and promotions are offered to them.
Provide excellent quality support and customer services to all guests.
Assist with arranging events at the hotel such as weddings, conferences, etc.
Maintain a good level of health and safety for both other staff members and guests.
Requirements
GED or an Associates degree in hospitality or customer relations or other related field, or 2 years experience in a similar role and equivalent education
Excellent written and verbal communication skills
Customer-focused attitude, with an approachable and friendly demeanor
Excellent telephone manner
Good knowledge of the local area and attractions
Good computer skills with a knowledge of Microsoft tools such as Word and Excel
Hands-on experience of being the first point of call for guests in a busy and serviced-focused environment
Able to meet and exceed KPIs and work well under pressure
Excellent problem-solving abilities
Good attention to detail
Descrierea companiei
Wyndham Cluj represents the ideal option of superior 5-star hotel services, both business and leisure, with 107 rooms, an entire Executive floor with unlimited access to the Executive Lounge and the Wyndham Cluj Events Center. The restaurants within the hotel, AVOCADO, La Verona, and Casa Lounge together with the 360° SPA Wellness Center, with a spectacular 360° panoramic view of the city, are just a few additional reasons to choose Wyndham Hotel Cluj for moments of relaxation and enjoying a good time.
Wyndham Hotel Cluj is managed by EuroTrend Grup Imobiliar. Following the association with one of the largest hotel groups in the world - Wyndham Hotel Group, hotel guests enjoy a series of additional benefits, including the possibility to collect and use loyalty points from the Wyndham Rewards system
Your Wyndham Is Waiting
25 brands. 95 countries. 9,100+ hotels.Wyndham Hotels & Resorts makes travel possible for all. From big cities and small towns to beachfront resorts and highway hotels, our 25 trusted brands bring a diverse perspective to the travel experience. With friendly service, thoughtful amenities, and a range of options for the everyday traveler, Wyndham will be there to welcome you wherever you go.
