Guest Experience Agent / Receptioner de hotel

Are you passionate about hospitality and do you really like to make others feel at home? Working with us, you will get to relate and meet people from all over the world while building your career. Join us and you will have the opportunity to develop by learning from the best professionals in the field of hospitality. Regardless of the path you follow, we will make sure you feel at home:

Our most successful Front Office Agent is someone who has:

• Very good conversational skills in English, a second foreign language is an advantage;
• Passion for hospitality;
• Very good computer skills; knowledge of a hotel management system is an advantage (Opera);
• Customer orientation, ability to solve problems and make decisions;
• Warm, friendly personality;
• Excellent communication skills;
• Team spirit.

As a Front Office Agent, you will:

• Process in the computer system all the arrivals of the guests confirming ︁︀​︂︃︃​︈︃​︁︃︀the reservations, allocating rooms, issuing and activating the access card in the room;
• Process all types of payments;
• Process all departures and resolve any disputes related to payment amounts;
• Answer, record, and process all calls, messages, requests, questions or concerns of guests;
• Contact the Housekeeping department to monitor the preparation of rooms for guest accommodation;
• Provide guests with instructions and information about the hotel and local areas of interest.
• Prepare daily reports (number of arrivals, departures) and check their accuracy.
• Respect the fiscal and accounting rules regarding the collection and registration of incomes.
• Be proactive, always offering services beyond expectations;
• Make sure that the guests' requests are solved and that they are satisfied with the services received;
• Respect JW Marriott standards in interacting with guests and maintain the confidentiality of information;
• Anticipate the needs of guests, pay attention to the verbal and non-verbal cues offered by them, actively seek any opportunity to create a memorable experience;
• Always use professional language;
• Develop and maintain positive working relationships with the team and colleagues in other departments to achieve common goals.

Marriott International is the largest global hospitality company with over 30 hotel brands represented in over 9000 properties in over 130 countries and growing.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.
Whether you are a seasoned hospitality professional or just beginning your career, Marriott has endless opportunities for you to explore. To search all jobs or learn more about Marriott careers: www.marriott.com/careers.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

​Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.