E-Commerce Back Office Operations / Customer Service

• Previous working experience at least 2 years of e-commerce CMS understanding of the disciplines required to
• University degree in Marketing (Digital Marketing) or Management
• Fluent in English
• Computer literate and understanding of basic web technologies
• Understanding of OMS (order management/customer system)
• Previous experience of website or e-commerce CMS
• Previous experience of Magento & ERP systems would be a plus
• Initiative and effectiveness
• Result oriented
• Working under pressure
• Communication skills
• Analytical thinking
• Responsibility and consistency
• Ability to understand business operations and problem solving
• Excellent organization skills, ability to prioritize

• Manage website configuration & parameters (payment options, stock management).
• Answer email enquiries, resolving complaints and processing orders in ︁︀​︈︈​︈︈​︁︈︂an efficient and timely manner based on E-Commerce Customer Service Guidelines.
• Cooperates with Distribution Center Manager overseeing the execution of online orders, reporting daily the performance results.
• Works with the warehouse and WMS system regarding the management of daily customer orders. Manages the order cycle and monitors online orders.
• Works directly with the E-Commerce Manager on new online and digital development needs. Monitors and updates the e-commerce platform agency on new projects and activities.
• Controls the backlog of orders and organizes their execution.
• Monitors the execution of order returns.
• Monitors customers deliveries through courier's platform, contacting courier company in case of delays.
• Controls the adequacy of packaging materials stock ensuring a monthly available stock and maintains a weekly inventory file.
• Remains available according to ad hoc company needs (e.g. Traveling, store openings, bazaar, emergency, etc).

• Fixed salary
• Meal vouchers
• Medical subscription
• Employee discount
• Flexible schedule
• Real opportunities for advancement and growth within the company

SARKK SA, fondata in 1998, este distribuitorul exclusiv pentru brandul Tommy Hilfiger in Grecia, Romania, Bulgaria, Cipru, Albania si Macedonia de Nord. Incepand din iulie 2019, SARKK SA este distribuitor oficial si pentru Calvin Klein in Grecia, Cipru, Romania, Bulgaria, Albania si Macedonia de Nord.

Scopul pe care il avem este sa ne dezvoltam intr-un mod sanatos si stabil, condusi de valorile responsabilitatii sociale. SARKK SA este una dintre cele mai sanatoase corporatii din industrie si se extinde atragand chiar si cei mai pretentiosi consumatori.