Data Analysis Coordinator

👥: Data

📍: Bucharest

Job Summary:

The Data Analysis Coordinator will play a critical role in supporting the Data department by ︁︀​︂︃︃​︁︂︇​︁︂︈analyzing customer data to derive actionable insights that drive strategic decision-making and enhance customer experience. The coordinator has to excel in data analysis, customer-centric thinking, effective communication, and performance management.

Key Responsibilities:

• Lead the implementation of data and analytics strategy by developing a data insights integration approach and process aligned to key business processes and decisions. Interpret the business need and identify solution recommendations to business problems at a business unit level. Lead the improvement efforts to be made that are within span of control at this level.
• Elicit complex business requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals.
• Implement all aspects of data architecture, turning event analytics, raw application data, and business systems into key business insights.
• Create complex algorithms that identify patterns in structured data through supervised and unsupervised data.
• Manage data preparation in collaboration with different stakeholders and internal clients in the business.
• Collaborate with cross-functional teams to identify key data sources and extract relevant customer insights.
• Analyze customer behavior, preferences, and trends to develop data-driven recommendations for business strategies.
• Implement data visualization techniques to present insights in a clear and compelling manner.
• Work closely with the Data team to optimize data collection processes and ensure data quality and integrity.
• Support the development of customer segmentation models and personalized marketing strategies.
• Monitor key performance indicators (KPIs) related to customer engagement and satisfaction.
• Develop and implement performance management processes for the Data & Customer Driven Insights team.
• Set clear performance goals, provide regular feedback, and conduct performance evaluations for team members.
• Identify training and development opportunities to enhance team members' skills and capabilities.
• Recognize and reward high performance and address performance issues in a timely and constructive manner.

Knowledge Required:

• Proven experience in data analysis, preferably in the energy or utilities industry.
• Proficiency in data visualization tools such as Tableau or Power BI.
• Familiarity with customer relationship management (CRM) systems
• Advanced level of English
• Analytical Thinking: Ability to analyze complex data sets and extract meaningful insights.
• Strong analytical skills with the ability to translate data into actionable insights.

Soft Skills Required:

• Ability to work in a dynamic environment and manage multiple projects simultaneously.
• The ability to innovate and support unconventional ideas
• Customer Focus: Dedication to understanding customer needs and preferences to drive business decisions.
• Communication Skills: Effective verbal and written communication skills to convey insights and recommendations. Ability to present complex information to non-technical stakeholders.
• Collaboration: Proven ability to work collaboratively with cross-functional teams to achieve common goals.
• Results Orientation: Strong focus on achieving results and driving continuous improvement.
• Performance Management: Ability to set goals, provide feedback, and develop team members to achieve high performance.
• Leadership: Ability to lead, motivate, and develop a high-performing team.
• Integrity: High ethical standards and professionalism.
• Attention to Detail: Strong problem solving skills, meticulous in managing operations and ensuring accuracy.

Education:

• Bachelor's degree in Data Science, Statistics, Business, or related field (or in the process of obtaining one).

Experience:

• General Experience: wide and deep experience providing expert competence (Over 7 years)
• Managerial Experience: experience of planning and managing resources to deliver predetermined objectives as specified by more senior managers (Over 3 years to 6 years)

*This position may require occasional travel to different office locations or to attend industry events.

Application Process:

To apply, please submit your resume detailing your qualifications and experience.

PPC este liderul pieței de energie în Europa de Sud-Est. Produce, distribuie și furnizează energie electrică, precum și produse și servicii energetice avansate în Grecia, România și Macedonia de Nord. Grupul PPC are unități de producție cu o capacitate instalată de 10,7 GW și deservește 8,7 milioane de clienți pe mai multe piețe din regiune, cu peste 35 TWh de energie furnizată. Grupul este prezent în România în urma achiziției companiilor Enel în țara noastră în luna octombrie 2023. PPC a fost fondată în 1950 și este listată la Bursa de Valori din Atena.