Customer Support Agent, Romania / VBET

Customer Support department is one of the most important areas of our business, and Customer support agents are those who make the department. We welcome CS agents who have a passion for building a world-leading brand with us, giving our customers the best betting and gaming experience in a safe and secure environment. If you have passion for sports and a collaborative spirit, let’s move forward together.

The successful candidate will be working within a fast paced, exciting, and highly productive environment. This is a demanding, responsible, varied, exciting and challenging role where a passion for customers, sport and betting is essential. In order to satisfy customers and offer them a great user experience, we’re looking for individuals with commercial awareness and strong communicational skills.

Responsibilities

• Deliver customer service through online and phone support
• Provide solutions to customers with the help of supervisors from different department
• Provide detailed information about websites, procedures, payments and request
• Inform customers about deals and promotions

Our Expectations

• Proficient user of Romanian Language both spoken and write
• Enjoy finding solutions to a variety of problems and supporting customers in a friendly and productive manner
• Curiosity and interest in digital products and application
• Strong communication and organizational skill
• High level of flexibility and adaptability to maneuver in a very dynamic environment

Role Benefits

• Competitive experience-based salary
• Coverage for the employee health insurance
• Upskilling and reskilling trainings
• Social events, corporate parties

VBET is an award-winning sports betting and gaming operator with 19 years of experience in the industry powered in-house by Betconstruct. We have shifted from a start-up to an extensive international company holding over 10 licenses and operating in over 120 countries. VBET’s mission is to give our customers the best betting and gaming experience in a safe and secure environment. We have highly ambitious plans and we are looking for an Customer support agent to assists our customers by addressing any inquiries, concerns, or issues with a focus on Romanian speaking Customers.