Customer Experience Specialist

This is how we describe you...

• You have a strong focus on customer satisfaction and have a prior experience in customer-facing role.
• Ability to multitask and work effectively in a fast-paced environment, with an eye for detail.
• You have excellent communication skills
• You have problem-solving skills with a focus on delivering solutions.
• Understanding of social media platforms, their unique audiences and how to use them to maximize branding and marketing efforts.
• You are fluent in English.
• Overall, you're a pleasant person with a team-oriented approach. A team player, if you wi

And of course, our offer to you...

We give personality to walls and opportunities to personalities!

You can expect a key role in an interior design business where you will be able to make a direct impact on customer satisfaction. Working in an environment that inspires and excites.
There'll be plenty of room for your personal development as part of our sales team, where teamwork really does make the dream work.
You will join a dedicated team dedicated to delivering exceptional customer service.



PASSION, INSPIRATION and LOYALTY are our values. Join a dynamic company with a fun and stable working environment. We would like to welcome you to our ORACIAN family!

Customer Experience Specialist

Are you a Customer Experience Specailist looking for a new challenge? Perfect! We are currently looking ︁︀​︂︃︃​︉︉​︁︂︈for a key player to advise and support our customers..


And we need you for this...

Are you a customer-oriented professional with a keen eye for detail and a passion for delivering excellent service? We are looking for an enthusiastic Customer Experience Specialist to join our team. In this role, you will be in charge of providing the best possible client experience as well as optimizing our local social media presence.

Ready to become part of it?

• You are the first point of contact for our customers and our local sales team.
• You master our solutions so you can provide top-notch guidance.
• You keep track of customer feedback to refine our solutions.
• You answer customer questions and you make sure customers are happy by finding the right solutions.
• Collaborate with internal teams to address customer questions and improve overall customer experience.
• You manage the entire customer order process from quotation to payment. You handle returns, sample services, and credit & collection tasks.
• You keep track of all administration related to the sales process in our CRM tool.
• You proactively follow up with customers and prospects. You enhance commercial activities with key accounts and onboard new customers, always aiming for optimal customer experience.
• You improve local social media visibility.

Welcome in the world of Orac. The world of architectural elements, made for walls.

We are a family-owned Belgian company that has been a leader in architectural elements for walls for over 50 years. From our headquarters in Ostend, our innovative products are available across Europe, from Paris to Köln, London, Barcelona, Slovakia, Lecce, Bucharest and beyond.

Our commitment to sustainability is at the heart of everything we do. We strive to make a positive impact not only today but also for future generations. Sustainability is a core value that guides our choices—choosing the good one for our planet, people, and community.

We believe in a world in which digital technologies and data enhance the customer experience. A solid digital backbone combined with strong local teams is a powerful mix for our growth.