Customer Excellence Specialist

Requirements:
● +3 years of experience in customer success, account
management, customer service, or related roles, with demonstrated success in managing customer relationships and
achieving customer satisfaction goals.
● Experience working in a B2B or SaaS (Software as a Service)
environment is preferred.
● Ability to analyze customer data, identify trends, and develop
actionable insights.
● Deep understanding of customer needs, challenges, and pain
points.
● Ability to empathize with customers and advocate for their needs
within the organization.
● Commitment to delivering exceptional customer service and
ensuring customer success.
● Experience in using customer success metrics and KPIs to track
performance and measure success.
● Previous experience in order management, logistics coordination,
or customer support roles preferred.
● Strong organizational skills and attention to detail.
● Excellent communication and interpersonal skills.

Role opportunities:
The CE plays a critical role in ensuring smooth and efficient order processing,
shipment coordination, and logistics management ︁︀​︂︃︃​︈︃​︀within an organization.
They serve as a central point of contact for clients, internal teams, and
external logistics partners, facilitating the end-to-end order fulfillment
process. This role will primarily focus on managing operational orders,
providing support to clients, and overseeing logistics follow-up to ensure
efficient and timely delivery of products.

Responsibilities:
● Serve as the main point of contact for client inquiries, concerns,
and requests related to orders and logistics.
● Perform system analysis and testing to ensure the accuracy,
reliability, and performance of platform functionalities and
integrations.
● Provide exceptional customer support by addressing client
inquiries promptly and professionally via phone, email, and other
communication channels.
● Coordinate with internal teams, including sales, warehouse, and
shipping, to ensure smooth order processing and fulfillment.
● Monitor order status and shipment tracking to proactively identify
and resolve any issues or delays in delivery
● Conduct trainings and onboarding materials and guidelines for
B2B clients
● Ensures product documentation and details accuracy on the
company’s websites (photos, descriptions, documentation,
comments, etc.).
● Collaborate with logistics partners to optimize and reduce
shipping costs.
● Maintain accurate records of orders, shipments, and client
interactions in the company's database or CRM system.
● Identify opportunities for process improvements and implement
solutions to enhance operational efficiency, platforms
functionalities and features, and customer satisfaction

Romstal, parte a Romstal Group este o companie specializată în comercializarea echipamentelor de instalații pentru construcții ce activează pe piețele din România, Moldova, Ucraina, Serbia și Bulgaria. În prezent, avem la nivel național o rețea de 70 de magazine, două centre logistice și peste 1.100 de angajați.

Ce facem noi în Romstal? Ne dorim să inspirăm oamenii – angajați, clienți, parteneri – în timp ce răspundem nevoilor prezentului, cu grijă pentru generațiile viitoare. Găsim întotdeauna soluții moderne pentru provocările moderne ale vieții și investim real în dezvoltarea angajaților noștri. Tocmai de aceea, vrem ca tu să ai la îndemână atât abilitățile, cât și cunoștințele pentru a deveni cea mai bună variantă a ta, ca profesionist.

Vino la Romstal și alege-ți un job SMART pentru viitorul tău!