Customer Advisor with Bulgarian - Remote

Preferable college degree or related work experience;
Excellent written and verbal communication skills in Bulgarian;
At least a medium level of English ;
Good MS ︀︊︈︇︋︊︂︌︂︆︄︅︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎Office skills;
Excellent customer service skills;
Pleasant, friendly voice/understandability;
High motivation and enthusiastic approach;
Self-organized;
Planning and prioritization skills;
Effective decision making;
Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies;
Familiarity with ticketing systems;
Life experience to apply to managing situations;
Early adopter of technology;
Makes the customers feel confident that their needs are being met;
Dependable, reliable, and able to perform duties with minimum supervision.

Communication via emails and phone calls with existing customers in order to offer information about the client's product;
Giving ︁︀︂︃︃︈︃︁︃︀information about the client to existing customers and prospects via email, handling tickets, and chat if available for specific LOB and handling the inquiries in a case-closing manner;
Secure and deepen client retention, contribute to excellent customer support and recognize/promote suitable products and services;
Secure that all complaints are being recognized, recorded confirmed, and solved effectively;
A responsible and reliable attitude to ensure that the daily adherence plan is being observed;
Secure that all customer contacts are being handled in an efficient and effective way;
Supply high-quality service through adherence to given processes and procedures;
Updating the database of customers and documenting activities and history for further contacts and campaigns;
Reporting the most common issues to the support team for further escalations.

Benefits:

Sign in bonus in the first three months in addition to your salary paid together with the salary;
Working days meal vouchers;
Private health insurance with Regina Maria;
Transportation for 12 months offered by the company, from our accommodation to the work office;
Various discounts for restaurants, travelling etc.
A well-defined career path with many opportunities to grow in different directions
Exposure to a multicultural and multilingual environment.
Ticket to Untold festival.