Customer Service Representative with German

Customer Service Representative with German, Cluj-Napoca

If you are a professional looking for an opportunity to grow, Emerson has an appealing role for you! Based in Cluj-Napoca, you will be primarily responsible to guarantee a positive customer experience and ensure quick and reliable processing of customer orders from booking to invoicing. Manage speedy and knowledgeable responses to assist customer at any stage of his order and pro-actively solve any problems.

Are you eager to take your career to the next level? If yes, we welcome your application for this role.

In This Role, Your Responsibilities Will Be:
* Prepare and process the customer orders daily, provide support and work closely with internal departments to clarify additional information when needed;
* Provide a daily follow up of the order book and takes actions in order to anticipate issues / satisfy the request of the customer (within the companies’ commitment). This can involve chase planning, Warehouse or any other department involved;
* Ensure communication with their management line is clear and focused, with Customer always represented fairly and accurately;
* Advise customers about potential delays or issues related to the order;
* Generate leads for sales force through active listening and probing for customer requirements and opportunities. Offer additional products to customer when/if possible;

Who You Are:

You build the customer relationships while creating an effective collaborative style. You evaluate feedback and make necessary adjustments. You act with a clear sense of ownership and balance planning with actions. You adjust communication to fit the audience and the message.

For This Role, You Will Need:
* University degree or equivalent experience;
* German - advanced level;
* English – intermediate level;
* Strong communication and interpersonal skills;
* Good PC skills: MsOffice Package (especially Excel) and MS Outlook;
* Previous experience in a similar position.

Preferred Qualifications that Set You Apart:
* Knowledge of SAP or other ERP system

Our Offer to You

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We’re emphasizing a culture of togetherness – one that builds community, prioritizes collaboration and continuous improvement.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.

Make this great opportunity yours!

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!