Change Management Specialist

• Bachelor’s Degree or comparable in Change Management or relevant concentration.
• Prosci change management certification.
• At least 7 years of organizational change management experience working with Prosci's methodology to support adoption and usage of IT systems, software and applications.
• Proven history delivering change management for large-scale business transformations (such as an enterprise resource planning (ERP) implementation).
• Demonstrated career progression and growth within the change management function.
• Experience working as a trusted advisor for program and project managers, product owners, and senior leaders to engage them in change roles.
• Excellent verbal and written communication skills reflected in high-quality deliverables. The primary delivery language is English.
• Recent experience successfully leading concurrent change management projects and maintaining accountability for performance and results.
• Experience integrating change management milestones and deliverables into program or project plans to identify delivery dependencies.
• Proven history of defining and measuring success metrics and monitoring change progress.
• Experience transferring change management materials and activities to the business.
• Proficient with Microsoft 365 applications (SharePoint, Teams, Forms, Project, Word, Excel, and PowerPoint) to collaborate and provide support across teams and functions

• Apply the Prosci methodology and lead change management activities: Work independently to develop comprehensive change strategy, communications and engagement plan, and training plan to support the adoption and utilization of IT systems, products, and processes.
• Prepare key change roles: Coach and advise senior leaders, people managers and project leaders to perform their roles in change.
• Assess change impacts: Identify key stakeholders, conduct impact analyses, and assess change readiness.
• Lead change management efforts: Lead development of and be accountable for the implementation of change management strategy, plans, and activities.
• Manage delivery: Establish key change milestones and delivery timelines and integrate them into the program or project plan. Ensure change management delivery remains on track by setting and measuring metrics to demonstrate progress.
• Lead communication efforts: Create communications plan for internal corporate-wide and/or department-specific employee communications related to IT-led and IT-enabled initiatives. Create and design communications materials including, but not limited to, strategic presentations, executive memos, leader messages, manager tool kits and Frequently Asked Questions. Identify appropriate channels and tailor messages to segmented audiences. Partner with corporate and regional internal communications teams to deliver messages.
• Support training: Conduct training needs analysis; provide input, document requirements. Create training plan and support the design, creation, and delivery of training materials.
• Address resistance: Plan and work with change roles to identify and mitigate user resistance. Develop and maintain change champion networks.
• Establish change metrics: Create and monitor user adoption metrics to report the effectiveness of communications, engagement and training on adoption and usage.

Xylem is the global leader in advanced technologies, solutions and services that address the world’s biggest water challenges. We enable our customers to dramatically improve the way water and wastewater is used, managed, conserved, re-used and returned to nature. At every level, our global team is committed to access, equity, inclusion, and diversity. Our goal is for all our colleagues to be involved, respected, valued, connected, and free to bring their authentic selves and ideas. If you are excited and passionate about solving water, we want to hear from you.