AR Representative

The AR Representative position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, negotiation skill, dispute management, legal claims and the selective use of outside collection services.

Mandatory:
Fluent in English (both spoken and written);
Proficient in Microsoft Office and other PC skills;
Experience in customer support/ call center;
Ability to build rapport, ask questions, listen and redirect the conversations;
Ability to adapt to new business opportunities, challenges and client demands.
Nice to have:
Experience in AR;
Experience with an automated telephone dialing system and collections database;
SAP knowledge;
Analytical thinking and problem-solving abilities;
Ability to work independently.

Essential Duties and Responsibilities include the following:

Monitor outstanding accounts;
Conduct collection calls and emails for assigned accounts;
Use ︁︀​︂︃︃​︈︃​︁︃︀advanced call structures and techniques;
Negotiate payment plans;
Resolve billing discrepancies;
Maintain accurate records;
Utilize concise notes/ updates in corporate/ client databases;
Assist in training new team members;
Process refunds or adjustments;
Maintain a positive customer relationship.

Working hours: Monday-Friday, 16:00-00:50.

Benefits:
Meal tickets - 25 lei per working day;
Birthday - paid day off;
Easter and Christmas - present tickets;
Medical insurance;
Work from home (for people located strictly in Romania).

Cadex Solutions Corporation is a holding company formed by Trivest Partners LP to build the premier provider of commercial order-to-cash management solutions.
Cadex’s first acquisition was AG Adjustments in March 2019, which is exclusively focused on third-party commercial debt recovery. Cadex subsequently acquired TranSubro, an insurance subrogation company, in October 2021, and D&S Global Solutions, a technology-enabled, international order-to-cash services provider in February 2022. In June 2023, Cadex acquired ABC-Amega and DAL, both leaders in the commercial accounts receivable management industry.
The Company has approximately 800 employees serving over 1,000 clients across all industries from locations including the United States, Colombia, Brazil, Romania, Italy, India, Singapore, and South Africa.

Since its inception in 1997, D&S Global Solutions has been driving innovation in accounts receivable solutions, constantly shaping and expanding beyond anything previously conceived to meet clients’ needs. Our one of a kind D&S Off-Site Network team delivers the highest level of expertise in an array of languages with unmatched flexibility, clarity, and courtesy. And, our experience spans over years, countries, and companies of all scopes. Our solutions are completely customizable, extend beyond any and all expectations, and stem from experience telling us that credit risk comes from any, if not all, aspects of business. As a result, through our proprietary software, leading-edge technology, and considerable know-how, we work with you to do everything humanly possible to mitigate your credit risk efficiently and effectively, producing an ever-growing set of services we are proud to provide.