Ideal Candidate
Good experience in IT/technical support
Relevant hands-on experience in support: outbound/inbound calls, emails, dealing with ticket systems
Proficiency in English language (spoken and written)
Strong customer-oriented and communication skills
Initiative and problem-solving attitude
Basic knowledge of hardware, software, Windows operating systems
Basic network knowledge and experience in performing installations and system configurations
Relevant hands-on experience in support: outbound/inbound calls, emails, dealing with ticket systems
Proficiency in English language (spoken and written)
Strong customer-oriented and communication skills
Initiative and problem-solving attitude
Basic knowledge of hardware, software, Windows operating systems
Basic network knowledge and experience in performing installations and system configurations
Job Description
Identify and solve the software/hardware/networking and operating systems issues of the medical device
Manage a wide range of use cases from simple to complex ones: configuration, troubleshooting, software/hardware installation, Windows problems
Open cases to track it
Elaborate technical documentation if needed
Help the customer over remote access (mainly TeamViewer) in order to set up new requirements or solve problems
Help the customer to install and configure the medical device
Offer technical assistance to customers over remote access (mainly TeamViewer) to set up new requirements or solve problems
Ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs)
Collaborate with different teams to resolve issues promptly
Manage a wide range of use cases from simple to complex ones: configuration, troubleshooting, software/hardware installation, Windows problems
Open cases to track it
Elaborate technical documentation if needed
Help the customer over remote access (mainly TeamViewer) in order to set up new requirements or solve problems
Help the customer to install and configure the medical device
Offer technical assistance to customers over remote access (mainly TeamViewer) to set up new requirements or solve problems
Ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs)
Collaborate with different teams to resolve issues promptly
Company Description
Kronsoft Development is a Romanian company, part of Noventi Group, one of the leaders of services and solutions providers for the German pharmaceutical and healthcare market. Our story started in 2007, and step-by-step, guided by passion and commitment, we evolved into the company that we are today.
For more than 15 years we have been developing and implementing end-to-end highly complex and custom-made software for small, medium, and large companies, especially within the German pharma&healthcare market, but also for businesses from different domains.
Mission and vision:
We are digitizing pharma&healthcare organizations, as well as other businesses, by providing high-quality software solutions!
Trend setter. Service Provider. Partner
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