Ideal Candidate
- Previous experience in a similar role and/or service field; Knowledge of the cosmetics industry will be an advantage
- Ability to analyze sales indicators, the level of budget execution
- People management skills
- Capacity to work autonomously with a self-driven attitude
- BS degree in Business Administration or relevant field
- Advanced English is a must
- Customer management skills
- Good communication and interpersonal skills
- Continuously seek opportunities to improve self and others
- Leads with trust, honesty and commitment
- Organization and planning skills and strong problem-solving skills
- Strong operational skills in a customer-service environment
- Strong leadership skills, with the ability to coach and mentor others
- Ability to plan and prioritize workload.
Job Description
- Maximize selling during heavy traffic periods ensure customer focus is prioritized at all times.Ensure sales floor is supervised appropriately;
- Consistently focus on managing a profitable business through managing all costs, working towards delivering budget plans;
- Implement and review all stock loss prevention controls. Implement processes specific to store product/size/location;
- Manage a team including in store training, recruitment (where applicable), motivation, coaching, development, disciplinary and performance appraisals;
- Offer regular and immediate performance-based feedback on productivity, service levels, product knowledge, selling skills, professional demeanor, etc;
- Implement store layout, visual merchandising, stock and fixture positioning according to brand guidelines. Manage stock replenishment and availability, product launches and promotions;
- Ensure store is fully compliant administratively and procedurally according to company guidelines and deadlines;
- Ensure communication is effective throughout store and back to brand team;
- Weekly /daily analysis of commercial reports and implementation of action plans where necessary;
- Manage manpower planning according to needs of business, whilst considering trading patterns/events;
- Oversee maintenance of all equipment (registers, security system, computers, printers, phones, television) and facilities (lights, air conditioning, heat, plumbing, etc).
Company Description
As a leading international franchise operator, with nearly 90 of the world's most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond. Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace. Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang's, The Cheesecake Factory, The Body Shop, M.A.C, Victoria's Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton. From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.
