Ideal Candidate
- Master’s degree or bachelor’s degree
- Solid knowledge of the plans, processes, and activities within the functional area in Customer Service Unit.
- MS Office, ERP system (recommended SAP)
- Knowledge in pump systems and products
- Understanding of GRUNDFOS portfolio
Job Description
In this position, you will apply subject matter knowledge to provide accurate and timely technical quotations, information, advice, and assistance regarding the organization’s products and services before, during, and after a transaction to maintain and improve the organization’s customer relationships.
Your main responsibilities:
- Communicate with customers and clients (via email, phone, or online discussion boards) to answer their quotations enquiries, understand their technical question, assess their needs, and suggest or promote alternative products or services.
- Apply established procedures or develop new solutions to solve technical problems through case management and follow-up on the status of pending cases.
- Use databases or other computerized systems to maintain up-to-date customer records; to track the volume, content and outcomes of enquiries received; and to access information, checklists, scripts, guidelines, and other materials for responding to the customer’s enquiry.
- Register all activities with customers in the global CRM tool.
- Register and manage opportunities in the global CRM tool according to company guidelines.
- Ensure customer master data is updated on portfolio of customers under their responsibility.
What’s in it for you?
Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.
In addition, your day-to-day benefits include:
- Up to 3 days’ additional paid leave for volunteering of your choice
- Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
- Access to the modern Grundfos Academy to pursue further both personal and professional development.
- Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.
Do you want to learn more?
If you have questions or would like to know more about this position, please contact the Hiring Manager, Miodrag Otašević at miotasevic@grundfos.com.
Company Description
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.
- Dec 12, 2024
