Ideal Candidate
- Excellent verbal and written communication skills in French and English
- Good understanding of Windows Operating Systems
- Troubleshooting of MS Office and MS based applications
- Hard working, performance driven, solution oriented, team centric
- Availability to work 24/7 in shifts (08:30-20:30, 20:30-08:30, 09:00-18:00)
Job Description
- Take decisions using existing knowledge base and your problem solving skills for the initial diagnostics of the technical incidents;
- Put knowledge and training to work in resolving as many incidents as possible on initial contact;
- Prove attention to details in recording and classifying all incoming technical incidents;
- Escalate and timely hand off to other resolving teams the incidents where no knowledge or solution was found;
- Be part of the team and help your folks meet the service performance indicators;
- Make our customers and users have a great day after talking to you;
Considered as advantage: Previous technical support experience
What we offer:
High quality external and internal technical trainings with a dedicated training department.
Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans.
Monthly benefits package:
Fixed benefits:
Recommendation Bonuses for new team members
Private medical subscription
Work from home allowance
Transportation allowance
Second language allowance
Easter/Christmas bonus
Free Bookster corporate library subscription
Career development opportunities
Flexible benefits:
Meal tickets
Vacation & cultural vouchers
Retail vouchers (eMAG, IKEA)
Company Description
Who we are
SCC is the technology division of Rigby Group PLC, a family owned and operated business with interests in aviation, airports, hotels, property development and financial services.
What we do
We enable people to do business by planning, supplying, integrating and managing IT for leading public and private sector businesses across Europe. We serve over 2500 customers in more than 50 countries and operate out of 75 locations in the UK, France, Romania and Spain.
Our areas of expertise include hardware, software, networking, IT security, Cloud, data centre services, print management and mobile devices.
Our mission: to make IT work for our customers to improve the way they do business, deliver quality IT solutions and services that change the way businesses do business, deliver long-term profit to invest back into the business and nurture a winning network of partners to create enduring value to our customers.
