Customer Support with Polish & English (Work from office)

• Advanced level of Polish(C1-C2)
• Minimum B2 level of English(writing, speaking)
• Availability for a full time schedule, 09:00-20:00, Monday – Friday
• Availability to work from office in Bucharest (AFI Park 3 building)
• Relocation package will be available for candidates from outside Bucharest
• Basic knowledge of professional customer communication
• Understanding of customer concerns
• Customer care experience is an advantage
• Banking experience is an advantage
• Experience with Office 365, MS Outlook, MS SharePoint
• Experience with using Jira software is a plus
• Strong written and verbal communication skills and problem-solving attitude
• Team player
• Ability to collaborate across departments and teams
• Ability to work in a fast-paced, multi-task environment

• Answer incoming requests from clients and providing support to them by channels provided by the Bank in Polish language professionally.
• Escalate complex issues to the appropriate team to ensure rapid support
• Ensures that appropriate actions are taken to resolve client´s issues and concerns
• Handling outgoing calls with clients about ad-hoc data information, feedback
• Closely cooperate with internal teams such as Back Office, IT or other departments to help customers with requirements
• Register and handle incoming complaints or requests
• Process product or customer data changes in internal banking systems
• Share relevant customer feedback to help us improve our offerings
• Ensure customer satisfaction
• Other administration activities

• Stable job - permanent labor contracts
• Above average fixed salary, performance bonuses
• Relocation package available for candidates from outside Bucharest
• Monthly meal tickets
• Free access to our modern and fully-equipped employees' gym space in our offices
• Public transportation reimbursement, after the trial period
• International career - paid training and international career opportunities
• Multilingual exposure - improve your spoken and written language skills
• Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
• Private medical insurance coverage
• Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more

TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 150,000 citizens around the world and through its five TELUS International Community Boards that have provided $4 million in funding to grassroots charitable organizations since 2015. Learn more at: telusinternational.com.