Ideal Candidate
● Ability to break down highly complex problems into actionable solutions.
● Growth attitude — able to come up to speed on complex, difficult concepts with the team's assistance.
● Enthusiastic about writing and educating customers on technical concepts that are easily digestible.
● Self-sufficient and highly organized individual who can effectively execute and communicate status on various projects and tasks.
● Ability to provide support in an expeditious manner across community and social media, especially during periods where impact spans across multiple users.
● Love to code and solve technical issues varying in complexity and technology.
● Naturally empathize with developers and technical challenges.
● Passion for interacting with customers and possessing the ability to effectively communicate through multiple channels, including but not limited to knowledge solutions, blog posts, chat tools, email, zoom.
● Customer centric and working vigorously to earn and keep customer trust.
● Enjoy writing and teaching, capable of explaining technical concepts in an easy-to-understand way.
● Proficient in at least one programming language: ideally Javascript.
● Knowledge of HTTP, encryption, and basic security concepts.
● Knowledge of software development fundamentals and common architectures.
● Ability to troubleshoot REST APIs with Postman, cURL, or similar tools.
● Ability to work with and debug code snippets and SDKs.
● Experience with troubleshooting developer environments.
● Experience with dealing with forums and are comfortable with a remote working environment.
● Attention to detail and the ability to quickly pick up and audit programming languages.
● Experience with the Auth0 stack.
● Growth attitude — able to come up to speed on complex, difficult concepts with the team's assistance.
● Enthusiastic about writing and educating customers on technical concepts that are easily digestible.
● Self-sufficient and highly organized individual who can effectively execute and communicate status on various projects and tasks.
● Ability to provide support in an expeditious manner across community and social media, especially during periods where impact spans across multiple users.
● Love to code and solve technical issues varying in complexity and technology.
● Naturally empathize with developers and technical challenges.
● Passion for interacting with customers and possessing the ability to effectively communicate through multiple channels, including but not limited to knowledge solutions, blog posts, chat tools, email, zoom.
● Customer centric and working vigorously to earn and keep customer trust.
● Enjoy writing and teaching, capable of explaining technical concepts in an easy-to-understand way.
● Proficient in at least one programming language: ideally Javascript.
● Knowledge of HTTP, encryption, and basic security concepts.
● Knowledge of software development fundamentals and common architectures.
● Ability to troubleshoot REST APIs with Postman, cURL, or similar tools.
● Ability to work with and debug code snippets and SDKs.
● Experience with troubleshooting developer environments.
● Experience with dealing with forums and are comfortable with a remote working environment.
● Attention to detail and the ability to quickly pick up and audit programming languages.
● Experience with the Auth0 stack.
Job Description
● Interact with developers around the world to help them integrate Auth0 powered by Okta into their products and solve technical issues they run into, mainly through the community forum but also via Auth0 Community social channels by answering technical questions not covered by the community directly.
● Help community members enrich the quality of the discussions by moderating both questions and answers and reducing knowledge gaps.
● Participate directly in the forum, getting insights, and engaging with developers, etc.
● Maintain the integrity of the Auth0 Community by updating or archiving content, as needed.
● Work closely with community members to provide break-fix solution support, operational maintenance, and support services.
● Detect valuable patterns and gather feedback for the rest of the company within the Auth0 community forum (i.e. valuable content to produce knowledge-centered support articles, etc.).
● Collaborate with other departments in the company to resolve customer-facing challenges and empower self-guided support.
● Relay product and documentation feedback, and positively affect shared initiatives.
● Build proof of concept and sample applications for our customers.
● Help community members enrich the quality of the discussions by moderating both questions and answers and reducing knowledge gaps.
● Participate directly in the forum, getting insights, and engaging with developers, etc.
● Maintain the integrity of the Auth0 Community by updating or archiving content, as needed.
● Work closely with community members to provide break-fix solution support, operational maintenance, and support services.
● Detect valuable patterns and gather feedback for the rest of the company within the Auth0 community forum (i.e. valuable content to produce knowledge-centered support articles, etc.).
● Collaborate with other departments in the company to resolve customer-facing challenges and empower self-guided support.
● Relay product and documentation feedback, and positively affect shared initiatives.
● Build proof of concept and sample applications for our customers.
Company Description
The mission of the Community Engineer (CE) is to partner with other community engineers and across Okta and Auth0 organizations with the goal of building, growing, and maintaining a community for developers interested in Auth0 powered by Okta products. The role of the CE as part of Auth0’s mission is to provide a great experience to developers participating in the community through solid and quick technical support while reducing knowledge gaps through published content. This is a hybrid role: part software developer, developer advocate, and developer support engineer. As a Community Engineer, not only will you help developers integrate Auth0 into their solutions, but you will also shape how Auth0 is perceived by the developer community.
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