Technical Support Specialist Level 2

• At least 3 years of relevant work experience in a customer service or helpdesk environment
• Strong background in networking, software and hardware
• Proficient in a ticketing system
• Tech savvy
• Good verbal and written English communication skills
• Logical and analytical thinking
• Strong problem-solving skills
• Eperience with reading and interpreting application and system logs
• Experience with reading and updating configuration files such as Json and XML
• Experience with using remote connectivity tools
• Experience with MS SQL queries is nice to have

• Prioritise, schedule and escalate issues (when required) to level 3 and level 4 technical support
• Record, track ︁︀​︂︃︃​︈︃​︁︃︀and document helpdesk requests and problem-solving process
• Perform hands-on fixes at desktop level, including installing and upgrading software, implementation of file backups, configuring systems
• Follows the flow of an issue by investigating logs at local and server level to identify the root cause of an issue
• Reads configuration files such as Json and XML to identify correct configuration of software
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Remotely troubleshooting issues with software on site

We offer our customers an omni-channel approach to making self-service purchases, and aim to expand beyond what we achieved so far.
No matter what payment method the clients choose (cash, card, mobile apps, QR codes, cryptocurrency etc.), they have access to modern technology and top-notch services, 24/7.
We want to make the future of payments safer, more modern, and more adapted to the customers needs, so we will continue to develop services to make life better for people, and transform the way they experience the process of bill payments – from time consuming, stressful moments, to easy, quick and safe journeys that let you focus on what matters most.

Reasons for joining our team:
Our core beliefs are based on strong fundamentals such as:
RELIABILITY: We offer our clients high-quality services they can rely on
GENUINENESS: We offer our clients transparency and security at any point
PROXIMITY: We offer our clients easy-to-access services and assist them any time they need
CREATIVITY: We offer to our clients innovative services to make their lives better
AGILITY: We offer our clients permanent adapted services to the newest technologies
PASSION: We offer our clients those services for whose development we’ve completely involved in