Technical Support Professional with German and English

• Good problem solving skills
• Fast learner, positive attitude
• Good analytical skills
• Ability to perform under pressure,
• German and English mandatory knowledge

• Providing initial remote technical software & hardware support to clients by phone/mail/ticketing tool
• Analyzing problems/situations, understanding problem impact ︁︀​︂︃︃​︇︃​︁︃︂on client business
• Applying problem solving techniques
• Responding to client queries, providing timely resolutions to client issues
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information , changes and updates
• Make sure the process conformity and SLAs are accomplished
• Maintaining highest client satisfaction
• Maintaining positive client relationships even in severe and pressurized situations