Tech Support Level 2- Brasov (Hibrid)
Anunț verificat
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Candidatul Ideal
- Expert knowledge of Active Directory Group Policy creation and maintenance.
- Strong working knowledge and previous ︁︀︂︃︃︉︆︆︄experience configuring and administering Windows services such as Active Directory, DNS, DHCP and Group Policies.
- Knowledge of Identity Access Management solutions.
- Knowledge of LDAP, SSO, SAML.
- Knowledge of Cloud Applications such as Salesforce, Workday, NetSuite, Box, etc.
- Problem resolution including root cause analysis.
- Ability to work independently with little direct supervision and as a part of a team.
- MCSE with concentration in Active Directory 2008 R2 preferred.
Descrierea jobului
We are looking for an ︁︀︂︃︃︈︃︀experienced, enthusiastic, and hands-on technical support engineer who can rapidly learn the value proposition and apply to customers of all sizes.
The candidate is responsible for collaborating with the Professional Services team to assure a smooth transition post-deployment to support/maintenance phase.
The candidate is also responsible for improving customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
* Available to work in shifts
Descrierea companiei
The American company CGS (Computer Generated Solutions) is one of the most important providers of outsourcing solutions present since 2006 on the Romanian market, being listed in the top 15 best companies in this field, in the world.
The company provides services in 22 foreign languages, with 7 support centers in: Bucharest, Brașov, Sibiu, Târgu-Jiu, Miercurea-Ciuc, Galați and Constanța.
The company’s more than 3,500 employees interact daily with clients from Romania, Germany, the United Kingdom, Spain and other European countries, as well as from the United States or Canada. The main services offered are customer care, technical support, help desk, telesales and other outsourced services.
The client portfolio includes companies in the Forbes Top 500, as well as top European companies. We offer intensive training sessions: more than 90% of CGS Romania’s managers started in our company on entry-level positions.
CGS GDPR: http://romania.cgsinc.com/wp-content/uploads/2018/05/CGS-GDPR-Candidate-privacy-policy-RO.pdf
