Community Engineer- Brasov (hybrid)

● Ability to break down highly complex problems into actionable solutions.
● Growth attitude — able to come up to speed on complex, difficult concepts with the
team's assistance.
● Enthusiastic about writing and educating customers on technical concepts that are easily
digestible.
● Self-sufficient and highly organized individual who can effectively execute and
communicate status on various projects and tasks.
● Ability to provide support in an expeditious manner across community and social media,
especially during periods where impact spans across multiple users.
● Love to code and solve technical issues varying in complexity and technology.
● Naturally empathize with developers and technical challenges.
● Passion for interacting with customers and possessing the ability to effectively
communicate through multiple channels, including but not limited to knowledge solutions,
blog posts, chat tools, email, zoom.
● Customer centric and working vigorously to earn and keep customer trust.
● Enjoy writing and teaching, capable of explaining technical concepts in an
easy-to-understand way.
● Proficient in at least one programming language: ideally Javascript.
● Knowledge of HTTP, encryption, and basic security concepts.
● Knowledge of software development fundamentals and common architectures.
● Ability to troubleshoot REST APIs with Postman, cURL, or similar tools.
● Ability to work with and debug code snippets and SDKs.
● Experience with troubleshooting developer environments.
● Experience with dealing with forums and are comfortable with a remote working
environment.
● Attention to detail and the ability to quickly pick up and audit programming languages.
● Experience with the Auth0 stack.

● Interact with developers around the world to help them integrate Auth0 powered by Okta
into their products and solve ︃​︁︄︅​︁︅︄​︂︅︁technical issues they run into, mainly through the
community forum but also via Auth0 Community social channels by answering technical
questions not covered by the community directly.
● Help community members enrich the quality of the discussions by moderating both
questions and answers and reducing knowledge gaps.
● Participate directly in the forum, getting insights, and engaging with developers, etc.
● Maintain the integrity of the Auth0 Community by updating or archiving content, as
needed.
● Work closely with community members to provide break-fix solution support, operational
maintenance, and support services.
● Detect valuable patterns and gather feedback for the rest of the company within the
Auth0 community forum (i.e. valuable content to produce knowledge-centered support
articles, etc.).
● Collaborate with other departments in the company to resolve customer-facing
challenges and empower self-guided support.
● Relay product and documentation feedback, and positively affect shared initiatives.
● Build proof of concept and sample applications for our customers.