Team Manager Interpreting

Qualifications:
• Education & Experience: A bachelor’s degree in languages, translation, business management, or relevant experience with a proven track record in a leadership or supervisory role.
• Certifications: Relevant certifications in interpretation or translation can be an advantage.
• Language Proficiency: A good level of English proficiency (C1), to ensure effective communication and comprehension.

Skills:
• Leadership: Strong leadership and team management skills to motivate and guide the team.
• Communication: Excellent written and verbal communication skills to interact effectively with team members and stakeholders.
• Organizational: Exceptional organizational and time management skills to handle multiple responsibilities and deadlines.
• Problem-Solving: Strong problem-solving abilities to address issues and implement improvements within the team.
• Interpersonal: Strong interpersonal skills to build and maintain positive relationships with team members and stakeholders.
• Technical Proficiency: Proficiency in the use of interpretation tools, software, and other relevant technology.
• Adaptability: Ability to adapt to changing circumstances and work with both in-office and remote team members.
• Performance Management: Experience in setting and managing KPIs, as well as in coaching and developing team members.
A blend of these qualifications and skills will help ensure that the team leader can effectively manage both in-office and remote interpreters, drive performance, and foster a positive and productive work environment.

About the role:

As a Team Leader managing interpreters, you will play a pivotal role in ensuring the seamless operation of both in-office and remote interpreting teams. Your primary responsibilities will include recruiting, training, and engaging team members, while also managing their performance against established Key Performance Indicators (KPIs). You will be accountable for organizing workloads, providing coaching, and conducting regular one-on-one sessions to foster continuous development.
In this dynamic role, you will act as a point of contact for the team, address queries, and provide necessary authorizations. Effective communication and strong relationships with stakeholders will be crucial as you report on team performance and implement improvements. Additionally, you will plan resources and accommodate ad-hoc requests from management to meet KPI metrics.
Your leadership, organizational skills, and proficiency in English (C1) will ensure that the team delivers exceptional performance, contributing to the overall success of the organization.

Main Duties & Responsibilities


Team Selection and Training:
• Recruitment: Identifying and selecting qualified interpreters to meet the team’s needs.
• Training: Providing comprehensive onboarding and continuous training to ensure interpreters are proficient and up-to-date with industry standards and tools.
Engagement and Access:
• Team Engagement: Developing strategies to keep both in-office and remote interpreters engaged and motivated.
• Access Management: Ensuring all team members have the necessary access to tools, resources, and information required for their roles.
Performance and KPIs:
• Accountability: Being accountable for the performance of the team against established KPIs.
• KPI Management: Setting, monitoring, and ensuring that daily and monthly Key Performance Indicators (KPIs) are met by the team.
• Performance Reporting: Regularly reporting team performance to the business, highlighting achievements, areas for improvement, and action plans.
Coaching and Development:
• Individual Coaching: Engaging and coaching team members, ensuring optimal performance and job satisfaction, which includes delivering training, coaching, or one-on-one sessions.
• Monthly One-on-Ones: Conducting monthly 1:1 meetings with each interpreter to review performance, provide feedback, and discuss career development.
Workload Management:
• Delegation: Organising and delegating workloads while monitoring task execution for accuracy and efficiency.
Communication and Reporting:
• Regular Updates: Creating and updating reports to update the company on team and department progress and performance.
• Stakeholder Management: Establishing and managing effective working relationships with stakeholders at all levels.
• Effective Communication: Facilitating clear and effective communication, both written and verbal, across all levels of the organization.
Resource Planning and Improvement:
• Point of Contact: Acting as a point of contact for the team, addressing queries, and providing necessary authorizations.
• Resource Planning: Planning resources for the team/department to meet KPI metrics.
• Process Improvement: Identifying opportunities for improvement and implementing changes within the team.
Ad-Hoc Requests:
• Management Support: Accommodating ad-hoc requests from management as required.
A team leader in this role will have to be adept at juggling multiple responsibilities while ensuring that both in-office and remote interpreters feel supported and valued.

What’s In It For You?


Working for a language services company with over 20 years of experience delivering first-class translation and interpreting services and enabling providing expert support to both private and public sectors in over 500 languages and dialects. Moreover, every single day through your role you will be contributing to reduce language barriers every single day and enable our customers to have a great experience.
Additionally, we offer the following benefits:
• Hybrid work set up (4 days in the office, 1 day from home)
• Private medical insurance
• Meal tickets (30 RON/Day)
• Yearly Eyeglasses Replacement Budget (600 RON)
• 22 Annual leave days, with +1 annual leave day per year worked
• Welcome package
• Game/Recreation Room
• Roof top terrace
• Brand new modern office centrally located
• Coffee/Refreshments/Breakfast/Fresh Fruit provided daily
• Monthly & Yearly Employee awards
• A young and vibrant team always there to offer support
• Engagement and fun events throughout the year
• Training and career development opportunities within a new and rapid growing business