Team Leader

• Strong knowledge and prioritization of SLAs and operational aspects.
• Solid knowledge of operations management processes, methodologies and tools & techniques and ability to adapt them to the organization understanding of formal and informal organizational structures.
• Proven working experience as a team leader & people manager (5 years)
• Good mathematical skills and statistical knowledge

• Strong interpersonal and communication skills.
• Excellent written and verbal communication skills
• Fluent/Native in: English in addition to Romanian

• Ability to negotiate win-win agreements.

• Ability to earn trust and respect from team & stakeholders; ability to influence decisions that need to be made to make the team & project successful.

• Ability to work under pressure and against tight deadlines for a prolonged period while maintaining a high level of speed and accuracy in order to produce accurate results.
• Solid organizational skills including attention to detail and multi-tasking skills

• Tech savvy with preferred knowledge of linguistic and operational management relevant computer programs
• Strong knowledge and experience of using G-Suite/MS in general, and spreadsheets in specific.
• Flexible with occasional travel.

• Manage team of workers, assign tasks and monitor performance
• Ensure workers productivity and utilization
• Ensure daily/weekly actual ︃​︁︄︅​︁︈︀​︁︅︂performance meeting the forecast plan
• Ensure team engagement and satisfaction.
• Ensure team is kept up to date with their performance and any changes with the task guidelines.
• Perform regularly one to one with each team member.
• Align with OPEX to enforce quality and ensure quality metrics are met.
• Lead and supervise projects with the most efficiency and to assure the highest quality and productivity of the team.
• Meeting SLAs in delivery and quality.
• Drive cross-functional collaboration to ensure operational efficiency and success.
• Ensure resource availability and allocation and of correct assignments.
• Use appropriate verification techniques to manage changes in project scope, schedule, and desired efficiencies.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed, following a clear reporting process for reporting on performance metrics status such as “productivity, attendance, quality, capacity updates, etc.”
• Takes ownership for unexpected situations and drives solutions for solving problems, when they exist.
• Establish and maintain relationships with internal & external stakeholders.
• Create and maintain comprehensive project documentation.
• Support and follow up on trainings for new hires, as well as coaching for existing ones.
• Handle and resolving conflicts efficiently.
• Management of security tokens by assigning and deleting access when required

• Work from office in Bucharest, Romania
• Full-time Shift

LXT is an emerging leader in AI training data to power intelligent technology for global organizations. In partnership with an international network of contributors, LXT collects and annotates data across multiple modalities with the speed, scale and agility required by the enterprise. Our global expertise spans more than 145 countries and over 1000 language locales. Founded in 2010, LXT is headquartered in Canada with presence in the United States, UK, Egypt, India, Turkey and Australia. The company serves customers in North America, Europe, Asia Pacific, and the Middle East. Learn more at lxt.ai.