Team Leader Products, Services & Vendors

What will you do:

• Oversee and monitor all of the STREAM functions (12 countries in scope);
• Coordinating ︁︀​︈︈​︈︈​︁︈︄and assisting team members in working through problems and handling requests and escalations that arise during the process;
• Allocation of team members on processes, proactively manage and monitor workload in a balanced manner to ensure work is delivered in high quality and backlog is minimized;
• Implement, respectively maintain and improve process to collect metrics, KPIs and SLAs for the STREAM business processes;
• Establish key performance indicators that drive change and visibility to the team and leadership;
• Coordinating, monitoring and maintaining proactive communications with key stakeholders in countries, headquarter and EBS;
• Functional stream leader is the main point of contact for STREAM issues/requests/escalations;
• Manage the transition of new STREAM activities from ERM countries to EBS;
• Responsible for the performance of the preparation and recurrent updating the documentation of STREAM processes (help cards, process flows, and RACI matrix);
• Actively search for weak points in the process, monitor these and work on prevention and process improvement;
• Carry out transformation initiatives and projects to deliver business impact and productivity benefits to customers;
• Defining and rolling process improvements, which include developing documentation and providing the necessary training to support the process changes;
• Responsible for developing, maintaining and testing key controls for the process under her/his responsibility and maintaining evidence that controls are functioning as designed;
• Developing training materials, set training schedule for the team members and perform trainings in the area of STREAM;
• Work with the teams to help implement more best practices across the team and processes;
• Hiring, training, motivating, creating, respectively updating job descriptions and evaluating STREAM staff members;
• Facilitate and mentor the development of team members to be exceptional players;
• Define, lead and implement integration, improvement and change initiatives to increase maturity in efficiency, innovation, automation and digitization.

Let’s meet if you have these skills:

• 5 years+ of experience / developed skills / good understanding of his/her specific area of expertise/function;
• Min. 3 years’ experience in a similar position;
• Strong knowledge of end to end processes and tools;
• Experience in handling internal controls;
• Orientation to details, high level of accuracy and efficiency, autonomy and organization;
• Proactive personality, who enjoys driving initiatives to improve processes and activities in his area of responsibilities;
• Problem-solving orientation and fast decision making;
• Client & process improvement focused person;
• Previous exposure to multi-cultural environments;
• Experience in the transition of activities from country to shared services or BPO;
• Communication maturity and influencing skills;
• Previous experience in new ERP implementation projects (considered a plus);
• Experience in work with Performance Management –set up & report KPIs, SLA, Quality Management tools;
. Ability to successfully overcome challenges in a remote, dispersed and multi-cultural organization to ensure positive interactions.

Enjoy the benefits of working with us:

• Compensation & Benefits: attractive salary & performance bonuses, meal tickets, canteen deduction, tires with a special price;
• Health: 7 Card, private medical care, medical hotline, other discounts;
• Learning & Development: Unlimited access to learning platform, access to in-class trainings and various events / conferences, coaching programs;
• A flexible schedule, with the possibility to work from home.

Euromaster Group este o rețea europeană deținută de Michelin Group, care oferă servicii pentru anvelope și de întreținere rapidă a vehiculelor ușoare, fără compromisuri privind siguranța. Cei peste 10 000 de angajați și partenerii noștri s-au angajat să ofere șoferilor și flotelor auto o experiență de cea mai bună calitate.

Euromaster Business Services este centrul de servicii partajate al Euromaster Group, lansat în 2015, oferind servicii de contabilitate, controlling, business intelligence, supply chain, data management, servicii de control intern și suport IT&SAP pentru toate entitățile Euromaster.

Euromaster Business Services conduce direcția de digitalizare și procesele de business pentru serviciile de back-office din Euromaster Group.

Ne concentrăm permanent pe rezultate, pentru că scopul nostru e să facem diferența! Dar știm că pentru acest lucru avem nevoie de oameni deschişi, dornici să se dezvolte permanent, care să creadă în puterea echipei, în ei înşişi şi în noi.

Centru de excelență în inovația serviciilor de suport pentru afaceri, prin oameni foarte implicați și motivați.

Proiectarea și oferirea de soluții de suport pentru afaceri eficiente și de cea mai înaltă calitate, pentru centrele de service și clienții Euromaster.

Expertiză

Onestitate

Grijă pentru clienți

Acestea sunt cele 3 valori care dau direcția tuturor acțiunilor noastre, care se regăsesc și în fața tuturor clienților, dar și în mediul de lucru al fiecărui angajat.