Sw/App/Cloud Tech Support with Czech

• Customer Interaction Handling
• Problem Solving & Escalation Management
• Data Quality
• Service Level Agreement understanding/handling
• Organization skills, attention to detail and follow through to resolve any outstanding issues
• Good technical aptitude with an ability to learn quickly
• Fluent in Czech language
• Upper Intermediate English level
• Time management and administrative skills
• Written and verbal communication skills: manages internal communications and external/client communications
• Discretion, professionalism, confidentiality and critical judgment
• Computer literacy and working knowledge of Microsoft Office
• Ability to operate office equipment (printer, phone, photocopier, etc.)
• Team player with interpersonal and conflict management skills
• Self-Motivated, positive attitude and approach.
• Flexibility to take on additional responsibility and tasks when required.

• Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation.
• Performs customer request/problem identification and follows defined procedures to resolve correctly.
• Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution.
• Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention.
• Develops and maintains knowledge of customer specific business environment. Develops and maintains an understanding of customer Service Level Agreements and department’s/product’s key performance requirements.
• Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training.

• Home working and flexible working hours
• Benefits packages (employee discounts and rewards, healthcare program, insurance, cafeteria, language bonus, etc.)
• Training packages in various technologies with certifications, language courses
• Over-time work and on-call compensation
• International teams and multilingual environment

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent and innovation-led company with people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

In Romania, Accenture operates since 2006 and now has more than 4000 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures, who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients that provide leading services in Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Why work with us?

1. We support you to be well, work well, and live well

Our people's well-being is a top priority and we look at it from multiple angles, offering flexible benefits to help you shape the right plan. From free psychological counselling support and extra days off to unlimited access to neuroscience courses and meditation apps, you can choose what truly matters.

2. We understand that flexibility matters

We are committed to fostering a healthy work environment, where everyone can find their own balance. This is why we have embraced a hybrid and flexible working model to guide your work and take time for what’s truly important.

3. We are leading the charge in diversity and inclusion

When we come together, we have the power to change the world & build a future of shared success. ​ We’re a business that’s built on the passion, curiosity and diversity of our people. We welcome, hear and value everybody. We encourage everyone to bring their authentic selves to work. We are proud to be recognized as the No. 1 company on Refinitiv’s Diversity & Inclusion Index, which identifies the companies with the most diverse and inclusive workplaces.

4. We foster a culture of continuous learning

We’ll always give you the support to learn, grow and follow your own path. Especially if it’s off the beaten track. Developed in-house or in partnership with MIT, Oxford, and Coursera among other, our award-winning programs include specialized certifications, deep-tech trainings, virtual reality learning experiences and more.

5. We offer career opportunities for all the changemakers

We’re consistently looking ahead, excited by the new possibilities we’ve yet to uncover. ​We embrace the power of human ingenuity and technology to deliver 360 value and harness change with confidence by pioneering new realms and experiences. The scale of the company, combined with our unique range of expertise, empowers people to build meaningful and stable careers.

At Accenture Technology, you will provide deep industry expertise in Cloud Infrastructure, Data analytics & AI or Intelligent platforms. Join us and you will work in the largest global community of technology pioneers, innovators and experts to deliver solutions in a disruptive landscape of constant change.

Come work with us at the heart of change!