SIP Voice Engineer - Bucuresti (doar Bucuresti)

• Bachelor’s degree Engineering or University Diploma in Telecommunications, Electrical Engineering or Computer Science (highly recommended but not mandatory).
• Min. 6 months of experience with SIP. Hands-on experience with protocol interaction, including tracing and analyzing logs.
• Experience working in a customer’s environment to collect information, perform configuration changes, apply software fixes and similar activities.
• Must understand the complexities of the products and environments being deployed.
• In-depth, hands-on experience with Telecommunications equipment (e.g., Voice & UC technologies, Data networking equipment, PSTN protocols, VOIP protocols, TCP/IP, MS Servers infrastructure, Cloud etc.)
• Excellent English written and oral communication skills.

• The Engineer is part of the Services organization, Tier 2 team.
• The focus of this position ︁︀​︂︃︃​︇︂​︁︃︁is to provide live technical assistance to customers, Data Networking and Voice-over-IP (VOIP) gateways, IP Phones.

• Remote online sessions.
• Troubleshooting & Debugging..
• Ensuring High Customer Satisfaction
• Performing various configuration changes as per existing procedures.

About CGS Romania
Our Outsourcing division in Romania delivers solutions to many of the world's industry-leading brands, including global retailers, healthcare providers, technology and telecom providers and global hospitality brands. CGS’s innovative, scalable and flexible outsourcing solutions include traditional BPO, technical support, customer care, outbound telesales and channel enablement and back office support.