Senior Customer Experience Specialist with Dutch

Key skills and qualifications:

•Dutch – Advanced, English - Medium or Advanced
•Minimum college graduate; Bachelor’s degree preferred
•Minimum 1-year experience in Customer Support (preferred but can also be at his/hers fist job)
•Very good communication skills

Join a team recognized for leadership, innovation and diversity

We have an opportunity for a Senior Customer Experience Specialist ︁︀​︂︃︃​︉︆​︆︄to join us at Honeywell, in Bucharest, where you will be responsible in process a wide variety of maintenance related activities between Honeywell and customers, analyses and take the necessary steps to resolve disputes and creating project structures. To be successful in this role, you will have advanced language skills for Dutch. This is a hybrid role, 3 + 2 days model.


Key Responsibilities:

•Records all customer interactions into a CRM
•Maintains acceptable call evaluation requirement, KPIs & VOC
•Resolves customer issues and provides technical support and client counselling
•Handling email, inbound & outbound calls with requirements from both DUTCH customer and district staff
•Registers problems reported in SalesForce.Com or FX (SFDC Case management/Field Centrix)


Our offer:

•Competitive Salary regularly increased based on your performance;
•Enjoy 25 vacation days per year, plus extra days off for life's special events
•We provide meal vouchers;
•Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
•Medical Insurance Plan paid by the company;
•Comprehensive induction, ongoing training and development to set you up for success;
•In-house and external learning platforms (Udemy) to continue to expand your skills;
•Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
•In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
•Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
•Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
•Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
•3 + 2 hybrid work arrangement to support your work-life balance;
•Flexible working hours;
•Fresh fruit days in the office.

With over 125 years of proven building solutions, Honeywell is building ecosystems that put the occupant at the center and fostering environments of efficiency, productivity, and collaboration. Honeywell customers have saved $6B in Energy & Operational Savings since 1979 and we have completed approximately 6,000 guaranteed efficiency projects for our customers.
Transform the way buildings operate to be safer, more productive and more energy conscious.
We have been innovating for more than 100 years and now we’re creating what’s next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do!