Senior Chatbot & Voicebot UX/UI Specialist with French

1 poziție

Candidatul Ideal

Experience working with UX for AI bots / GenAI solutions (chatbot & voicebot)
Fluent in both French & English (other languages are appreciated)
Software development experience is not required
Ability to work together with Dev team
Strong understanding of conversational UX and specificities of each channel: chat or voice.
Strong understanding of Natural Language Processing
Ability to take advantage of Gen AI capabilities and integrate it in conversational design when required
Understanding of LLM functioning and RAG to optimize content for Knowledge AI content preparation for Generative AI = prompt engineering capabilities
Deep understanding and analysis of CAI KPIs
Curiosity and ability to integrate innovation
Ability to explain and defend design choices
Ability to work in multicultural environment
Continuous learning mindset
Problem-solving mindset
Minimum 3 years’ experience in UX design
Team management is a plus

Descrierea jobului

The Chatbot & Voicebot UX/UI Specialist is responsible for creating, designing, and optimizing the user interaction experience with AI-driven conversational ︁︈︂︁︆︁︇︄︃︂interfaces.

The role involves understanding client issues and expected outcomes (efficiency, automation, reduction of AHT) and user needs, thinking about the best strategy and experience to be developed. The SCD should bring strategic suggestions for the project's success.

He/She is in charge of designing the bot architecture, conversation flow, scripting dialogues, and ensuring that the bot can understand and respond to user queries effectively and naturally. They work to make the interaction as human-like as possible, often employing principles of psychology, linguistics, and user-centered design.

Additionally, they analyze conversation data to identify patterns, improve responses and prompts, and enhance overall resolution, user satisfaction and KPIs, building reports with qualitative analysis and opportunities.

This position would manage other resources from the same area and develop the team. Monitoring the quality of the UX and content delivery from EMEA.

Benefits

30 RON/day meal tickets
Private medical insurance
Discounts at partners – electronics and telecommunications subscriptions, dentist partner clinics, optical clinics
Access to the 7card by Gympass monthly subscription
Special offers at partner banks
A well-defined career path with many opportunities to grow in different directions
Exposure to a multicultural and multilingual environment.

Descrierea companiei

Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

At Foundever®, we make things simple. 

Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed. 

Create your best moments.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

Publicat 23 Oct. 2024 Reactualizat 21 Nov. 2024 Expiră 22 Nov. 2024