Scheduling Specialist with English

• Minimum: Highschool Graduate - Secondary School Completion Equivalent
• Preferred: College Graduate – Bachelor’s degree in any course

• Languages: English advanced
• MS Suite: Power Point, Excel, Outlook,
• Ability to work with minimal supevision highly self-motivated.
• Proven track record in the delivery of high quality customer service
• High level of PC Literacy & Microsoft Office software with emphasis on Excel capabilitites
• Strong Team Player
• Ability to perform and make informed decisions under pressure
• Ability to meet tight deadlines

• Negotiation and conflict management skills
• Business Communication Skills
• Understand the breadth of Xerox products, solutions, and services (key offerings) and the resources that support delivery of the services.
• Partner management (internal and external partners)
• Basic Technical Skills
• Ability to generate reports suitable for reporting
• Eye for detail with high level of accuracy. Data Analysis of large data sets and making sense of the data
• Ability to follow process strictly in a step-by-step manner and execute commands with precision and with zero errors.
• Excellent Communications skills, both verbal and written. Ability to engage socially with clients, partners, and ability to comprehend requirements, share their point of view, and ask questions to understand and explain your point of view. It is also demonstrating the ability to operate within a team and participate on Conference calls.

• Provide technical support to clients on print devices by email and phone.
• Support administrative tasks in relation to service interventions: ticket/request processing, email and phone call handling, workload monitoring, prioritization, and reporting.
• Support device ordering and technical replacement
• Support daily operational management of the service and SLA management
• Enter device sales orders for contract adds/renewal.
• Implement and meet established cost targets, through negotiating with stakeholders and ensuring strict process compliance of all other KPIs.
• Create and maintain strong working relationships with external Service Providers and Field Managers, to meet and exceed field metrics.
• Contact stakeholders and their dedicated stakeholder support service team, to negotiate the best possible arrival time for Service Providers to complete necessary product upkeep.
• Identify barriers that limit the working capacity of external Service Providers and communicate with field management to implement fixes to service issues lowering the optimization of workload efficiency and call queue management. Maintain this process until the service issues are resolved

• Provide accurate, timely, and professional reports to senior management for historical analysis, account status, and forecasting purposes.
• Provide best effort and cooperative spirit on special projects outside regular account responsibilities when/if requested.
• Participate in business meetings and general inputs in day-to-day improvements.

We bring together the best of technology and our people to supercharge progress.

HCLTech is a global technology company, home to 227,481+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Our purpose is to bring together the best of technology and our people to supercharge progress. We’re supercharging progress for everyone, everywhere – our clients, partners and their stakeholders, our people, communities, and the planet.

Part of the HCL group, HCLTech was listed on the stock exchanges in India at the turn of the millennium in December 1999. Since our inception, we have pioneered several industry mainstays and established leadership positions in all our chosen segments.

As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

We recognize the impact that a business like ours can deliver in elevating communities globally, and we continue to improve our efforts and take decisive actions that benefit the communities in which we work and live. Through the HCL Foundation, the CSR arm of HCLTech, we have invested more than $130 million in social development efforts serving communities throughout India across education, health, water, sanitation and hygiene, skill development and livelihoods, environment, and disaster risk reduction, response and management.

We’re powered by our people – a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Consolidated revenues as of 12 months ending March 2024 totaled $13.3 billion.

We have been named a Global Top Employer for 2024 and certified as a Top Employer in 26 countries by the Top Employers Institute across three regions, Asia Pacific, North America and Europe, for consistency in people practices across the globe. These accolades demonstrate our commitment to fostering a work environment with an innovative and a progressive work culture. To learn how we can supercharge progress for you, visit hcltech.com

Why Join Us

In 1976, there were only 250 computers in India. It was then that Shiv Nadar, the founder of HCL, led a team of eight young people who passionately believed in the power of information technology. From that vision, grew a global enterprise that redefined the Indian IT industry.

Today, HCLTech (which spun off as a separate unit in 1991) is one of the leading IT service providers worldwide, with a revenue of $12.8 billion. But while we may be a globally recognized leader in the tech and IT industry, we’ve never forgotten the start-up mindset that got us here.

We’ve always approached our work with an idea-first attitude because every one of our accomplishments—no matter how big or small—can be traced back to an idea’s single spark.

It’s that spark—that inner drive—that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process.

At HCLTech, you’ll supercharge your potential. You’ll find your career. And you’ll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

We offer: - career opportunities on your terms - enriching job experiences - an employment that you can trust in - a diverse, international culture that values your whole self

We have been named as Global Top Employer for 2023 and certified as a Top Employer in 25 countries across three regions by the Top Employers Institute for consistency in people practices across the globe.

We have been recognized as a top employer in Australia, Brazil, Bulgaria, Canada, Costa Rica, Finland, France, Germany, Guatemala, India, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Philippines, Poland, Portugal, Romania, Singapore, South Africa, Sweden, United Kingdom and the United States. Of these 25 countries, we are ranked number one in 18 countries.

HCLTech has also received top honors in the key 3 geographies of its operations - Top Employer Europe 2023, Top Employer Asia Pacific 2023 and Top Employer North America 2023.

These accolades demonstrate our commitment to fostering a work environment with an innovative and a progressive work culture.

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This notice (the “Notice”) outlines and explains how HCL Technologies Limited including its subsidiaries, local employing entities, associates, and affiliated companies [collectively referred to as “HCLTech”, “us,” “our”, or “we”] will process your Personal Data in accordance with applicable privacy legislation(s).

HCLTech is committed to protecting and securing the privacy and confidentiality of the Personal Data which it collects directly or indirectly from you when applying for a job at HCLTech either directly or through a third-party human resources agency. This notice (the “Notice”) outlines and explains how HCL Technologies Limited including its subsidiaries, local employing entities, associates, and affiliated companies [collectively referred to as “HCLTech”, “us,” “our”, or “we”] will process your Personal Data in accordance with applicable privacy legislation(s).

https://www.hcltech.com/candidate-privacy-notice