Reprezentant servicii clienti (remote)

Candidatul ideal:

Cautam un Reprezentant servicii clienti pentru unul dintre clientii nostri. Contractul de munca este pe durata determinata de 1 ︁︀​︂︃︃​︇︉​︆︄an, cu posibilitate de prelungire.

Daca esti o persoana calda, calma si empatica, iti plac oamenii, chiar si in zilele mai putin bune (ale lor sau ale tale), ai excelente abilitati de comunicare, atat in scris, cat si verbal, esti orientata catre detalii si te motiveaza lucrul bine facut, atunci ne-ar placea sa faci parte din echipa noastra.

Descrierea jobului:

• Gestionarea interactiunilor cu clientii prin telefon sau prin alte canale de comunicare (email, chat, platforma de ticketing etc.);
• Identificarea nevoilor clientilor prin ascultare activa si oferirea de solutii potrivite care sa imbunatateasca experienta clientilor;
• Invatarea activa si permanenta in vederea adaptarii la procesele si procedurile in permanenta schimbare pentru imbunatatirea serviciilor oferite.

Salariu si beneficii:

• Salariu 2.400 lei net; acesta va creste la 2.600 de lei dupa primele 6 luni in functie de performanta;
• Beneficii: tichete de masa, asigurare de sanatate, tichete cadou, prima de vacanta, ajutoare si prime pentru evenimente deosebite;
• Program full remote, echipament-laptop oferit de către companie;
• Echipa tanara si entuziasta;
• Oportunitati de crestere.

Euroanswer is an independent player in BPO with a client-focused mindset. With us, our clients experience the best of both worlds: Western standards meet Eastern mindset to forge a European company, multicultural and cosmopolitan in its DNA, highly technology skilled and wired to make performance across the globe.

We provide job satisfaction and request skills instead, in a win win game. A very special kind of skills:
- The skill to speak well a language and to talk nice to people;
- The skill to talk IT technicalities and still be understood by mortals;
- The skill to tick off requests and leave peace of mind behind;
- The skill to enjoy a job of meaningful interaction within a company of cool people who want, surprisingly, the same.

We serve global businesses but deliver towards people as individuals. We talk business, but we serve people.