Quality Customer Specialist

1 poziție

Candidatul Ideal

- Engineering degree;
- Minimum 1-3 year experience in a similar position;
- Good knowledge of quality standards and system regulations;
- Audit techniques and practices;
- 8D process and techniques;
- Quality Tools - FMEA, SPC, Root Cause;
- Good knowledge of wire manufacturing processes and associated technologies;
- Process improvement techniques;
- Continuous improvement techniques;
- Analytical and problem solving skills;
- Inventory management;
- MS Office Software ( Excel, Words, PPT), ERP Applications, MES, CMMS Applications;
- Project management; Risk management.

Descrierea jobului

- Prepares and coordinates client audits and visits and communicates its results; takes appropriate action and implements containment plans and ︁︈︁︁︇︁︀︃︁︈︅monitors its progress and effectiveness to avoid recurrence of misconduct;
- Communicates customer claims to stakeholders; facilitates claims resolution meetings to investigate customer complaints and perform initial analysis; comunicate the 8D report to the client in a timely manner, including defined restraining actions;
- Tracks customer complaints, requests quality analysis of non-conforming products and samples if necessary and performs full analysis with additional testing to identify root causes non-conformities and non-detections;
- Prepares and communicates timely 8D report to client including root cause analysis , corrective and preventive actions plans;
- Communicates action plans to involved teams and tracks their progress and effectiveness; updates the claim summary based on the progress of the actions; closes claim based on completion and validation of actions;
- Regularly review claim summary with stakeholders and provide proactive and effective support to enhance customer satisfaction;
- Plans, prepares, communicates and reviews Quality Department KPIs and accordingly defines continuous improvement plans for processes, procedures and systems to meet Quality Department and company objectives;
- Complies with Quality and EHS Systems requirements.

Descrierea companiei

„COFICAB este lider global în proiectarea, producția și vânzarea de fire și cabluri pentru industria auto. Ca parte a grupului industrial multinațional tunisian ELLOUMI Group, fondat în, ne mândrim cu o moștenire solidă și o viziune inovatoare pentru viitor.

COFICAB România este unul dintre cele 17 centre industriale moderne ale companiei, certificat ca Top Employer 2024. Cu două unități de producție în Arad și Ploiești, distribuim produse atât pe plan național și cât și internațional.

La COFICAB, oferim celor aproximativ 700 de angajați un mediu de lucru favorabil, încurajând dezvoltarea profesională și personală. Ne angajăm să promovăm responsabilitatea socială și de mediu prin diverse inițiative CSR, contribuind activ la bunăstarea comunităților în care operăm.

Pentru a aplica și a afla mai multe despre oportunitățile de carieră, vizitează și pagina noastră de Linkedin! Te așteptăm în echipa noastră!”

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„COFICAB is a global leader in the design, manufacturing, and sales of wires and cables, mainly for the automotive industry. As part of the Tunisian multinational industrial group, Elloumi Group, founded in, we take pride in our strong heritage and innovative vision for the future.

COFICAB Romania is one of the company's 17 state-of-the-art industrial centers, certified as a Top Employer 2024. With two production units in Arad and Ploiești, we distribute products throughout the entire country and beyond.

At COFICAB, we provide a nurturing work environment for our approximately 700 employees, encouraging both professional and personal development. We are committed to promoting social and environmental responsibility through various CSR initiatives, actively contributing to the well-being of the communities in which we operate.

To apply and learn more about career opportunities, visit our Linkedin page! We look forward to welcoming you to our team!”