Candidatul Ideal
Order Management Process Improvement Specialist (24 months), Cluj-Napoca
Descrierea jobului
Based in Cluj-Napoca, Romania, as a Customer Service Coordinator you will have the opportunity to be part of a global and culturally diverse organization that offers equal opportunities in an inclusive environment!
As an Order Management Process Improvement Specialist, you will be responsible for initiating, driving and implementing improvement initiatives impacting the Order Management processes, working with cross functional teams across the business unit and European sales offices. The Order Management and Process Improvement Specialist will map the processes and will make sure they are continuously monitored to ensure standardization and optimization. Optimization of the internal business processes will result in improved cost, quality and delivery performance supporting the Business Unit strategic plan.
If this sounds like an interesting job for you, we welcome your application!
In This Role, Your Responsibilities Will Be:
* Having a good understanding of the order entry & order management processes in PRM Europe.
* Capturing process related issues from BI / Oracle / SAP reports, and business requests.
* Initiating, driving and implementing improvement initiatives to reduce cycle times, increase customer satisfaction and drive business growth.
* Monitoring European order management processes ensuring business and functional KPIs are achieved.
* Evaluating process implementation and standardization across the group.
* Understanding and supporting the group Strategic Plan.
* Analyzing and communicating project / program recommendations to leadership.
* Providing information to management on what drives gap to goals on metrics on a period-by-period basis.
* Based on business KPIs, proactively identifying the improvement opportunities, formulating the business need and presenting it to management.
* Working with order management leaders in the BU and the European sales offices and acting as a liaison between cross functional teams to make sure the continuous improvement projects are implemented successfully, monitor and report benefits.
* Ensuring the organization is continuously informed on process changes, the working procedures are revised and updated regularly to correctly describe handling of typical real life situations across order management.
Who You Are:
You anticipate customer needs and provide services that are beyond customer expectations. You gain the confidence and trust of others easily. You understand that different situations may call for different approaches. You quickly and decisively take actions in fact-changing, unpredictable situations. You provide timely and helpful information to individuals across the organization.
For This Role, You Will Need:
* Relevant experience in Order Management/Sales/Operations/Customer Care environment;
* Very good analytical and problem-solving skills;
* Strong written and verbal communication skills
* Proficiency in English
* Problem-solving and organization skills with a customer focus approach
* Able to work with deadlines
* Digital skills (Microsoft Office package, outlook, ERPs, etc.)
Preferred Qualifications that Set You Apart:
* Experience with Oracle, SAP or other ERPs;
* Experience in leading process improvement initiatives.
Our Offer to You
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We’re emphasizing a culture of togetherness – one that builds community, prioritizes collaboration and continuous improvement.
The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.
Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.
We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.
Make this great opportunity yours!
As an Order Management Process Improvement Specialist, you will be responsible for initiating, driving and implementing improvement initiatives impacting the Order Management processes, working with cross functional teams across the business unit and European sales offices. The Order Management and Process Improvement Specialist will map the processes and will make sure they are continuously monitored to ensure standardization and optimization. Optimization of the internal business processes will result in improved cost, quality and delivery performance supporting the Business Unit strategic plan.
If this sounds like an interesting job for you, we welcome your application!
In This Role, Your Responsibilities Will Be:
* Having a good understanding of the order entry & order management processes in PRM Europe.
* Capturing process related issues from BI / Oracle / SAP reports, and business requests.
* Initiating, driving and implementing improvement initiatives to reduce cycle times, increase customer satisfaction and drive business growth.
* Monitoring European order management processes ensuring business and functional KPIs are achieved.
* Evaluating process implementation and standardization across the group.
* Understanding and supporting the group Strategic Plan.
* Analyzing and communicating project / program recommendations to leadership.
* Providing information to management on what drives gap to goals on metrics on a period-by-period basis.
* Based on business KPIs, proactively identifying the improvement opportunities, formulating the business need and presenting it to management.
* Working with order management leaders in the BU and the European sales offices and acting as a liaison between cross functional teams to make sure the continuous improvement projects are implemented successfully, monitor and report benefits.
* Ensuring the organization is continuously informed on process changes, the working procedures are revised and updated regularly to correctly describe handling of typical real life situations across order management.
Who You Are:
You anticipate customer needs and provide services that are beyond customer expectations. You gain the confidence and trust of others easily. You understand that different situations may call for different approaches. You quickly and decisively take actions in fact-changing, unpredictable situations. You provide timely and helpful information to individuals across the organization.
For This Role, You Will Need:
* Relevant experience in Order Management/Sales/Operations/Customer Care environment;
* Very good analytical and problem-solving skills;
* Strong written and verbal communication skills
* Proficiency in English
* Problem-solving and organization skills with a customer focus approach
* Able to work with deadlines
* Digital skills (Microsoft Office package, outlook, ERPs, etc.)
Preferred Qualifications that Set You Apart:
* Experience with Oracle, SAP or other ERPs;
* Experience in leading process improvement initiatives.
Our Offer to You
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We’re emphasizing a culture of togetherness – one that builds community, prioritizes collaboration and continuous improvement.
The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.
Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.
We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.
Make this great opportunity yours!
Descrierea companiei
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
