Operations Specialist

• Assist couriers on a diverse range of topics, varying from app. functionalities to payments and other topics ︁︀​︂︃︃​︇︉​︆︄they face on a day to day basis.
• Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of the couriers.
• Provide logistic support regarding the distribution of the seasonal work equipment.
• Be involved in setting and achieving the onboarding targets in the designated cities, while making sure that the overall operation performance is met.
• Manage scheduling, attendance and the general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs
• Communicate effectively with the local Operations Manager on customer support processes and operations
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

• Good communicator with ability and agility to solve problems
• Being highly motivated to work for a fast-growing startup
• Basic Excel and Data Interpretation Skills
• Enjoy learning and adapting to new technologies
• Have initiative, be proactive and autonomous - Glovo is also yours!
• Have good energy and like what you do, even on bad days
• Fluent in English
• An empathetic, inclusive and curious attitude

ABOUT GLOVO:
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day. We currently deliver over +40M annual orders and operate in 26 countries, and in 248 cities.
Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.