Operational Service and Support Specialist – Accounts

What you’ll need to succeed:

• Education: University degree;
• Professional experience in managing accounts;
• Computer literacy: very good knowledge of MS Office;
• Language skills: fluency in English;
• Very good analytical, organizational and communication competences;
• Proactiveness.

What You’ll do:

• Administers bank accounts – both physical and legal entities;
• Follows the in-force legislation and its implementation ︁︀​︂︃︃​︇︃​︁︃︂in regard to accounts – both document and systemwise;
• Provides assistance to employees in bank offices in the course of their usual consulting and customer service activities, opening, keeping accounts;
• Initiates and confirms service adjustments of customer data;
• Initiates and confirms service and corrective operations;
• Registers customer preferences at transaction level;
• Performs specific client orders regarding bank accounts;
• Parameters (assigns fees) and sets specific conditions (interest rates, tax rate, renewals, restrictions, barriers, etc.) on non-standard products for current, savings and deposit transactions;
• Participates in tests of new functionalities and products in the Bank's systems;
• Participates in the regular monitoring of clients according to their risk profile;
• Prepares and submits to regulatory bodies reports within the set deadlines;
• Provides proposals for improvements of processes, enhancement of system and overall activities.

What we offer:

• Seize the opportunity to grow your career.
• Engage in exciting and meaningful work.
• Get recognition for your work and attitude.
• Become part of a large, friendly and supportive team.
• Get additional private health insurance.
• Stay Chill, Bite into Thrill: Our Fresh Fruits/Ice Cream Program.
• Relax and Recharge: Our Weekly Office Chair Massage.
• A World of Friendly Faces: Join Our Passionate Multinational Team and Talk to 16+ Nationalities at tbi bank .
• Bring Your Furry Bestie: Let's Make Work Pawsome .

Visit our Career Page to learn more about what makes us different.


If this sounds like something you’d be interested in, we'd love to hear from you!

We'd love to get back to everyone, but due to the number of applications we receive, we can only contact the shortlisted candidates.

All applications are treated with utmost confidentiality.

By submitting your job application to tbi bank you confirm that you have read the document named “Information related to personal data processing for job applicants” publicly available on the tbi Career page.

Who we are:
Do you want to join a well-established bank with a start-up culture? No, we’re not joking!

We, at tbi, have been one the most profitable banks for years and we are growing at a fast pace. We’re a bank with a long history of success that operates as a start-up and we’re always on the lookout for new opportunities to grow our business. How do we do that?

It's all about our people. Our team is made up of brave, passionate and caring people who don’t just want to follow the same path – we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here – 80% of them would recommend tbi as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That’s not corporate babble, it’s what our people say.