Open Order Management Responsible - English Speaker

Academic: Faculty

Qualification (Economics, business sciences) and 3+ years in a fast paced, customer focused environment or non-academic background with 2+ years working experience.
Biopharma/Lab environment knowledge (preferable)
Language skills: English B2

Skills and competences:

•Experience in Order Management or/and Customer Service.
•Experience in working in a multinational company environment.
•Previous experience in SAP is nice to have
•Good Excel skills
•Interested in data crunching.
•Process focused.
•Problem solving skills.
•Soft skills:.
•Highly focused on customer needs as well as proactive and team focused
•Outstanding interpersonal skills with the ability to comfortably interact with internal and external stakeholders and various client types (e.g. technical, end users and intermediate buyers).
•High sense of responsibility.
•Eager to learn and consistently improve their knowledge.
•Thinks outside the box in order to exhibit innovation.
•Developing better, faster, or less expensive ways to do provide quality services to our end customers.
•Motivated to deliver value in every interaction.
•Quickly and effectively solving customer problems.
•Thinks through and analyzes complex issues while working with fix deadlines.

Being able to work in a fast-paced & changing environment.

Avantor is looking for a dedicated Order Management Representative – English Speaker.
This role will be a full-time position based ︁︀​︂︃︃​︇︅​︀out of our Bucharest, Timpuri Noi, office. You will have the opportunity to partner with stakeholders and customers located across different countries in the European region.
If you have experience in Customer Service and are passionate about solving complex challenges and driving innovation – let’s talk!

Responsibilities:
•Order Entry (adding different products to the customers orders)
•Handling customer inquiries (eg delivery date, documents, certificates, price confirmation etc)
•Close collaboration with local Customer Service and Sales teams
•Checking reports that prevent us from delivering the goods (eg blocks, reservations etc)
•Open Orders Management (proactively working on open sales so that we can ship goods and invoice the customers)
•Make sure all customer orders are in a constant flow;
•Identify the issue / root cause for the issue (in case we can not deliver the goods to our customers in time);
•Check open sales orders on different criteria;
•Make changes on orders in SAP (the enterprise resource planning tool we use for managing Sales and Deliveries)
•Communicate with logistic and procurement departments to solve all open orders for which the OOM rep is accountable;
•Communicate with local customer service offices in the countries for which we offer support;
•Communicate with customers directly for alternatives if items are not available;
•Enter information in SAP for various orders;
•Review /Analysis of Open Order Reports (using applications such as Excel, Qlikview, Power BI);
•Communication of relevant information to various teams;
•Identification and solution of non-standard cases;

Avantor®, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve. One of our greatest strengths comes from having a global infrastructure that is strategically located to support the needs of our customers. Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. We set science in motion to create a better world.