ON-SITE Team Manager with English
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Candidatul Ideal
As a Team Manager, you are part of the Operations team, the center of our business.
Within the role you get the chance to be the caretaker of a team of agents. You will coordinate your team with other Team Mangers of the project to achieve positive results for a client. Best of all, you will get a chance to hone your skills, learn, and build your career.
With over 3000 employees across 8 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer’s success our own success.
Within your role, you will:
Coordinate day-to-day activities within your team
Provide guidance to your team members, by responding to their needs, and identifying areas of improvement, training needs
Define and manage tasks, roles, and responsibilities of your team members for them to meet/exceed the SLAs agreed with our clients
Supervise the performance of your team, identifying ways to work more effectively
Report the overall performance of your team and suggest possible areas of improvement
Lead by example and help your team achieve its full potential.
Descrierea jobului
A C1 level of English (both written & spoken)
Min. 1 ︁︀︂︃︃︈︁︁︉︂year of Team Manager experience, preferably in the BPO industry
Excellent command of Microsoft Office tools (especially Excel)
Good communication and leadership skills
Ability to adjust your frame of thinking and quickly change priorities to meet deadlines
Proactivity, driven to suggest and implement quality
Sounds good? Find out what you can get:
Competitive salary package & meal vouchers
The opportunity to work in a multi-cultural environment
Private medical insurance
Flexible working schedule & work from home possibilities
Access to Multisport card
Learning programs for your development
Wellness activities for your wellbeing
Descrierea companiei
Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty and growth. We also strongly believe in Fun@Work, so much that we’ve made it one of our core values.
We have the best possible clients in gaming, high tech, travel, retail, finance and other key industries.
Conectys is fueled by people. Employee engagement, initial and ongoing training, flexible work hours, incentives, “Pizza with the CEO”, Fruit Days, Happy Hours, employee-driven CSR programs, Open Door Policy or trips to client sites are just examples of what YOU will experience in Conectys. We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.