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Network Circuit Provisioning Specialist with Swedish

HCL TECHNOLOGIES ROMANIA SRL
2 poziții
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Candidatul Ideal

HCLTech is a global technology company, home to 219,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Our purpose is to bring together the best of technology and our people to supercharge progress. We’re supercharging progress for everyone, everywhere – our clients, partners and their stakeholders, our people, communities, and the planet.

Currently looking for a Network Circuit Provisioning Specialist with Swedish to join our team!

Your Role & Responsibilities:

Ideal job for candidates that have an experience working for a Telecom company in the fixed-line process for any of the following global Telecom clients across the globe. If you’ve handled customer issues related to Broadband/Fibre Provisioning, No-Connectivity, Wireless, Slow-Speed issues, you’ll have a good rewarding career on the Network-side of how customers consume Internet and Data & Voice Services.

Responsibilities:
  • Review Telco Access and Circuit order by performing network checks and site readiness to ensure provisioning of order is line with customer’s order.
  • Perform and document all checks and component testing to determine completeness and accuracy of all information.
  • Perform tasks and activities to ensure on-time request through to local Telco Access providers.
  • Perform exception and escalation management tasks or actions including documenting and escalating as required to be able to meet and deliver customer promised commitment timelines.
  • Deliver on-time response and resolution updates via Phones, Emails, Tickets/tasks from various stakeholders, internal and external.
  • Provide weekly order summary performance to drive Telco turnaround performance
  • Track, manage, and resolve all Third-Party Access Provider related activities, milestones, & escalations.
  • Coordinate with Local Field Technicians, 3rd Party Vendors and Local Telco Access providers in performing standard testing test, install and activations of local circuits and porting of telephone numbers in systems and troubleshooting of connectivity.
  • Coordinate and conduct standard testing as required based on the product type.
  • Troubleshoot, document, and resolve issues identified and certify services end to end.
  • Support on escalated cases from Network Field Operations or Customers to support site surveys when circuit testing is involved.

Skills and Qualifications:
  • Customer facing experience good knowledge of Telecommunications and familiar with working with Telcos – Fixed Line: At the time of submitting your resume, please identify the Telco provider and the country you’ve had experience working with/or for.
  • Good command over language/good verbal and non-verbal communication skills
  • Basic knowledge of Networking Infrastructure - Hubs, Switches, Routers (mainly Layer 1 & 2 devices).

Very good with Task management:
  • Attention to Detail.
  • Ability to follow instructions and logical tasks.
  • Ability to remember and organise follow-up tasks.
  • Ability to Document tasks and actions for order reviews and updates.
  • Ability to coordinate with others in ensuring task completion.
  • Excellent computer system proficiency skills with working & navigating across multiple applications.
  • Minimum experience of working in an International Telecoms experience of 1 year.

Why Us?

We are investing in your growth, offering learning and career development opportunities at every level to help you find your spark;
We offer a virtual-first work environment, promoting a good work-life balance and real flexibility;
Our company is extremely diverse with representation of 165 nationalities;
We offer the opportunity to work with colleagues across the globe;
We offer comprehensive benefits for all employees;
We are a certified great place to work and a top employer in 25 countries including Romania, offering a positive work environment that values employee recognition and respect.

HCLTech is committed to protecting and securing the privacy and confidentiality of the Personal Data which it collects directly or indirectly from you when applying for a job at HCLTech either directly or through a third-party human resources agency. This notice (the “Notice”) outlines and explains how HCL Technologies Limited including its subsidiaries, local employing entities, associates, and affiliated companies [collectively referred to as “HCLTech”, “us,” “our”, or “we”] will process your Personal Data in accordance with applicable privacy legislation(s).

https://www.hcltech.com/candidate-privacy-notice

Descrierea jobului

Network Circuit Provisioning Specialist with Swedish, Bucuresti

Descrierea companiei

We bring together the best of technology and our people to supercharge progress.

HCLTech is a global technology company, home to 219,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Our purpose is to bring together the best of technology and our people to supercharge progress. We’re supercharging progress for everyone, everywhere – our clients, partners and their stakeholders, our people, communities, and the planet.

Part of the HCL group, HCLTech was listed on the stock exchanges in India at the turn of the millennium in December 1999. Since our inception, we have pioneered several industry mainstays and established leadership positions in all our chosen segments.

As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

We recognize the impact that a business like ours can deliver in elevating communities globally, and we continue to improve our efforts and take decisive actions that benefit the communities in which we work and live. Through the HCL Foundation, the CSR arm of HCLTech, we have invested more than $130 million in social development efforts serving communities throughout India across education, health, water, sanitation and hygiene, skill development and livelihoods, environment, and disaster risk reduction, response and management.

We’re powered by our people – a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Consolidated revenues as of 12 months ending June 2024 totaled $13.4 billion.

We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America. Out of the 26 countries, HCLTech is ranked number one in 15 countries, including Romania.

These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. To learn how we can supercharge progress for you, visit https://www.hcltech.com/en-ro/careers

Publicat 4 Nov. 2024Reactualizat 18 Nov. 2024Expiră 4 Dec. 2024
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